Technical Operations Analyst II at Expedia in Gurugram, Haryana, India

Technical Operations Analyst II Location: India - Gurgaon Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Are you a true team player looking to thrive in a fast-paced environment that serves actionable insights to a broad set of stakeholders? If so, this opportunity is made for you! As a Competitive Intelligence Analyst, you will be working in one of the industry's leading competitive intelligence teams, supporting all lines of business within Expedia Group. Your curiosity, ambition, and appetite for uncovering insights from competitors' data will directly impact many areas of the business, translating into increased competitiveness and revenue opportunities for Expedia. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated, and we know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We are building a more open world. Join us. If you enjoy solving complex problems, work effectively with cross-functional teams, and thrive in a constantly evolving landscape, then this opportunity will be exciting for you. In this role, you will: Analyse Data and Generate Insights Create information flows to support business execution. Drive data collection, scheduling, and build quality‑control monitoring to create and enrich datasets of competitive insights. Develop systems and processes to monitor competitiveness through data sourced from external vendors. Design workflows and define tests to ensure internal stakeholders leverage accurate and relevant data efficiently. Fulfil ad‑hoc requests for data and analysis. Streamline Case Operations and Resolution Lead a small team of external contractors responsible for investigating and resolving pricing cases. Act as the primary point of escalation for complex or high‑impact pricing issues. Solving Problems and Communicating Exhibit top‑class business acumen, rigor, and a problem‑solving mindset with attention to detail. Demonstrate high intellectual curiosity and a focus on deriving actionable business insights. Effectively visualize complex data. Possess strong written and oral communication skills. Be technically adept. Partner with internal groups to support and understand their business needs. Establish Trust and Collaborative Working Relationships Provide high‑level daily customer service as the team's primary liaison to a large, multinational group of customers within Expedia's lodging organization. Partner with internal data teams to identify and resolve data integrity issues. Experience and Qualifications Bachelor’s degree in business, engineering, or a related field required. MBA from a top‑tier program preferred. Minimum 4 years of work experience in Business Intelligence roles. Strong technical knowledge of SQL and the ability to translate data into actionable insights for the business is required. Knowledge of other programming languages (Python or R) and data visualization tools (Tableau or Power BI) is preferred. Modeling skills such as UML and additional qualifications such as program management certifications would be a plus. Proven experience leading or supervising a team responsible for investigating and resolving case‑based issues. Demonstrated ability to set priorities, define quality standards, and coach team members to consistently deliver timely case resolutions. Knowledge and passion for travel and e‑commerce. Excellent oral and written skills to communicate complex issues and influence others internally and externally. #LI-MF2 Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.