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Community Engagement Manager at Exos in Boston, MA
Job Description
Job Summary:
We are seeking a Member Services Supervisor to oversee the daily operations of our membership services team and ensure the highest level of customer satisfaction. In this leadership role, you will assist with customer inquiries, promote club services, conduct site tours, and help build strong relationships with both prospective and current members. If you’re enthusiastic, goal-oriented, and passionate about leading a team, this is the perfect opportunity for you.Responsibilities:
Provide customer support by assisting in responding to customer inquiries and resolving issues to maintain an exceptional experience for all members.
Lead efforts to create awareness of the center through local outreach activities and foster strong community connections.
Drive the growth of profit centers by promoting club services to new and prospective members.
Support membership retention by engaging with current members, addressing their needs, and enhancing their overall experience.
Oversee the delivery of engaging, informative, and personalized site tours for potential members.
Assist with payroll processing, scheduling, and other administrative duties to ensure smooth daily operations.
Assist with the hiring, training, and onboarding of new team members to maintain a high-performing staff.
Perform other tasks as needed to support the overall success of the club.
Qualifications:
Minimum 1 year of experience in customer service, with at least 6 months in a supervisory or leadership role.
Current CPR/AED and First Aid certification required.
Energetic, friendly, and personable with a dynamic personality that inspires others.
Strong multitasking skills, goal-oriented, and self-directed.
Excellent interpersonal and communication skills, with the ability to connect and motivate others.
Professional demeanor with polished appearance and phone manner.
Flexibility to work evenings, weekends, and holidays as required.
Per pay transparency requirements, the compensation for this position ranges from $26-$43/hour. Minimum rates may vary based on local wage laws. Pay is dependent on factors including site location, specialty, certifications and work experience as well as other business needs. Exos offers a comprehensive benefits package for all full time employees (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. Additionally, Exos offers a variety of part time benefits (subject to eligibility requirements).
WHO WE ARE
For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond.
Simply put, we “get you ready” for the moments that matter — whether that’s striving to excel at work, or training for a major athletic event. How do we do it? Our employer solutions include fitness center management, on-site coaching and classes, and the Exos app, as well as immersive team-building experiences, executive coaching, and personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development.
We’ve never been the type to accept the status quo. We’re all about studying, learning, innovating, and making waves. And we feel that it’s our responsibility to help others because we know there’s a better way. That better way is Exos Readiness.
We are an equal opportunity employer
EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities.
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