Warehouse Operations Manager, B2B at Exol in USA Wilmer, TX

Warehouse Operations Manager, B2B

Location: USA Wilmer, TX

Who we are

More efficient. More accurate. More accessible. Exol is bringing industry-leading automation to businesses of all sizes through an innovative warehouse-as-a-service model.

What we need

We are seeking a Warehouse Operations Manager, B2B who will own the end-to-end operational performance of the Wilmer, TX warehouse. You will lead teams, manage workflows, ensure safety and quality, partner with automation system owners, and serve as the bridge between facility operations and leadership. You will report to the Director of Operations (or similar) and will be responsible for hitting KPIs, continuous improvement, employee development, and customer satisfaction.

What we do

Exol* is pioneering warehousing-as-a-service, offering outsourced warehousing operations, and specializing in automated warehousing solutions. Our focus is on the efficient movement of goods in cases and pallets across all sectors, such as wholesale, retail, and general merchandising.

*Exol is an independently managed joint venture between Symbotic and Softbank.

What you’ll do

• Oversee daily warehouse operations: receiving, put-away, picking/packing, shipping, returns, value-added services.
• Ensure safe, compliant operations: enforce safety policies, lead safety meetings, conduct audits, and drive corrective actions.
• Manage labor/resource planning: staffing, shift scheduling, overtime control, productivity monitoring.
• Drive performance metrics: overall equipment effectiveness (OEE), on-time shipping, inventory accuracy, order-cycle time, shrinkage, cost per unit, etc.
• Partner with automation/technology teams: integrate robotics/AI tools into workflows, monitor system uptime, troubleshoot operational issues.
• Lead continuous improvement initiatives: identify waste, implement lean practices, standardize work, conduct root-cause analysis.
• Develop, coach and mentor supervisors and leads: set goals, conduct performance reviews, foster engagement and retention.
• Collaborate cross-functionally: maintenance, IT, safety, HR, customer service and supply-chain teams to align operations with customer needs and corporate goals.
• Maintain operational budget and cost controls: labor, equipment, utilities, consumables.
• Ensure compliance with company policies, regulatory requirements (OSHA, DOT, environmental, etc.).
• Prepare and present reports to senior leadership: KPI dashboards, trend analyses, improvement plans.

What you’ll need

• Bachelor’s degree in supply chain, Logistics, Business Administration or related field preferred (or equivalent experience).
• Minimum 8 years’ experience in a high-volume warehouse/distribution center environment. Minimum 2 years of management experience
• Experience with automation/robotic systems is strongly preferred.
• Demonstrated track record of managing performance metrics, labor management, continuous improvement, and safety.
• Experience working with large teams (100+ employees) across multiple shifts is a plus.

• Strong leadership, communication and people-management skills; ability to motivate, coach and develop talent.
• Analytical mindset: able to interpret data, identify trends, and drive decisions.
• Lean/Kaizen mindset; comfortable leading change and process improvement.
• Strong problem-solving skills, ability to react quickly to operational issues and escalation.
• Knowledge of warehouse management systems (WMS), ERP and automated equipment controls.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Excellent interpersonal skills and collaboration; able to interact with operations staff, technology teams, customers and senior leadership.
• Proficient with Microsoft Office (Excel, PowerPoint) and data visualization tools.

Our Environment

• Travel may be required up to 10% of the time. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations

• This is an in-warehouse role; you’ll spend time on the floor as well as in the office.
• Flexibility to work multiple shifts (day, swing, night) or be on call depending on operational demands.
• Ability to walk/stand for extended periods, climb stairs/ladders, and tolerate warehouse environmental conditions (temperature variations, noise, etc).

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About Exol

Exol provides flexible and scalable outsourced warehouse services to meet the dynamic needs of the modern supply chain. We operate state-of-the-art distribution centers, allowing you to focus on your business while we handle the complexities of warehouse operations. For more information, visit www.exol.com.

The base range for this position in the posted location is $95,000.00 - $130,900.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.