Manager, Software Engineering – Storage and… at Exol · Wilmington

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

We are seeking a Manager, Software Engineering – Storage and Retrieval Strategy to lead a high-impact engineering team responsible for designing and implementing core platform services that support Symbotic’s robotic warehouse automation system.

This role owns the day-to-day execution and technical direction for a team responsible for a set of software services that implement core capabilities in the Symbotic system. The Manager is expected to stay close to the technology, guide design and implementation decisions, and ensure the team delivers reliable, scalable software for production environments.

Experience working with enterprise-scale software systems in a production environment is required for this role. This is a hands-on leadership role focused on shipping high-quality systems, maintaining reliability, and developing engineers.

What we do

The Storage and Retrieval Strategy team owns a set of software services that perform core functions of the Symbotic system, including inventory management, optimization, and adherence to various business rules. These capabilities enable the system to operate reliably at scale and are deployed across multiple customer sites that operate in 24/7 warehouse environments.

The team is responsible for analyzing emergent system behavior, diagnosing complex failures, and resolving issues that arise from interactions between software, hardware, and physical processes in real-world environments.

What you’ll do

Team & Delivery Leadership

• Lead an engineering team responsible for storage and retrieval scoring, including inventory management and system optimization.
• Own sprint planning, execution, and delivery commitments.
• Break down product and operational requirements into clear technical tasks and milestones.
• Actively review designs and code to ensure quality, consistency, and maintainability.

Technical Leadership & Architecture

• Participate and drive progress in system architecture discussions, service boundary definition, and API design.
• Guide design decisions related to new system capabilities, performance optimization, and reliability improvements.
• Lead technical analysis, debugging, and root cause analysis of complex, cross-service issues affecting robotic and automation workflows.
• Promote strong engineering practices around testing, CI/CD, and observability.

Operational Excellence & Reliability

• Lead incident response and post-incident root cause analysis for storage and retrieval strategy service related issues.
• Partner with engineering, support, and customer teams to resolve complex, cross-domain issues.
• Drive improvements in monitoring, alerting, and failure recovery.
• Balance rapid field responsiveness with delivering roadmap priorities.

Cross-Functional Collaboration

• Partner with Fleet Operations and Task Planning Algorithm teams on system performance enhancements.
• Align on priorities, dependencies, and delivery timelines.
• Provide clear communication around system behavior, limitations, and changes.

People Leadership

• Directly manage and mentor team of software engineers.
• Set clear expectations around ownership, quality, and delivery.
• Support career growth through feedback, coaching, and development planning.
• Foster a culture of accountability, learning, and operational excellence.

What you’ll need

• Bachelor’s degree in Computer Science, Engineering, or related field required; Master’s degree preferred.
• Minimum of 8 years of software engineering experience, including experience leading a software engineering team.
• Demonstrated experience leading enterprise-scale distributed systems in robotics, automation, logistics, or similarly complex domains.
• Deep understanding of distributed systems architecture, microservices, concurrency, fault tolerance, and high-availability systems.
• Experience owning production services, including on-call participation and incident management.
• Ability to make sound technical trade-offs in complex, operationally constrained environments.
• Clear, pragmatic communicator who works well across disciplines.

Plus

• Experience supporting software deployed in live operational settings such as warehouses, manufacturing, or industrial environments.
• Hands-on experience with C# / .NET in production systems.
• Experience designing and implementing asynchronous, event-driven architectures.
• Familiarity with messaging, caching, or streaming technologies such as RabbitMQ, Redis, or similar platforms.

Our environment

• Up to 15% of travel may be required to customer sites and corporate locations. Employees must have a valid driver’s license and the ability to drive and/or fly to client and customer locations.

#JT1

#LI-Hybrid

About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

The base range for this position in the posted location is $149,000.00 - $204,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.