Support Agent (Korean/English) (f/m/x) at exmox GmbH · Metro…

Your Mission

This is a company built for growth.

When you join exmox, you're stepping onto a global, highly competitive playing field, solving real problems in environments that push you beyond your comfort zone. We move fast, cut the noise, and focus on what actually matters, because in our industry, speed wins.

With 50M+ platform downloads, we’re rapidly scaling one of the most exciting innovations in mobile gaming: a rewarded user engagement and acquisition platform that helps players discover, and engage with games they enjoy - creating lasting value for both players and gaming studios.

As a Support Agent (Korean/English) at exmox, you will manage the daily flow of user inquiries in English and Korean, directly impacting how millions of players interact with our products. You will work at the intersection of technical problem-solving and user retention, providing the timely support that allows our community to enjoy our offers without interruption.

You will join a collaborative team of support agents based in the Manila area, working closely with our Germany-based internal customer support team to deliver top-tier support to millions of players worldwide.

What You’ll Own

• Player Assistance: Handle a wide range of inquiries in English and Korean via helpdesk tools, resolving account-related, technical, and app-specific questions.
• Issue Resolution: Deep-dive into technical issues to find solutions that help players continue enjoying their gaming offers.
• Workflow Management: Manage complex support workflows, prioritizing tasks effectively to meet response time goals.
• Global Collaboration: Work alongside our remote team in the Philippines and internal teams to maintain a consistent and high-standard support experience.
• Proactive Feedback: Identify recurring bugs or user pain points and share insights with the team to help improve the product.

What You Bring

• Experience: Previous experience in customer support or a professional background demonstrating strong interpersonal skills and situational awareness.

• Language Skills:

  • Native or near-native proficiency in Korean, both written and spoken.
  • Advanced proficiency in written and spoken English.
  • Able to handle support tickets in both Korean and English.

• Technical Interest: A genuine interest in technical support environments and the mobile gaming industry.

• Mindset: A proactive, solution-oriented approach with the ability to manage tasks independently.

Nice to Have

• Experience in mobile gaming and player support.
• TOPIK level 5 or higher (for non-native Korean speakers).
• Familiarity with helpdesk software like Zendesk.
• Experience in community management and/or app store review management.
• Experience writing support content (e.g. macros, Help Center articles).

How We Win

• Location: 100% Work from Home (must be based in Metro Manila).
• Shifts: Full-time (40h/week, Mon-Sun) on rotating shift roster. To maintain 24/7 support, night shifts are scheduled on a rotating basis across the team. Overtime hours may also be required based on business needs.
• Public Holidays: Working on public holidays may be required on an as-needed basis.
• Equipment: We’ve got you covered - all necessary work hardware will be provided.
• Paid Time Off: 15 days of PTO, with an increase of 1 additional day each year up to a maximum of 20 days.
• A highly ambitious environment with a clear goal: Work with driven people who challenge each other openly and take full ownership at a company that prioritizes growth, performance, and impact to compete at the highest level and win.

If you’re nodding along while reading this, that’s a good sign. Apply with your CV in English, we’re excited to meet you!