Lead Coordinator at EXL in Pune

Technical Skills

• Experience with Hadoop ecosystem: Oozie Workflow Manager, Apache Hive, Apache Spark.
• Working knowledge of Apache Airflow, Managed File Transfer (MFT), and Jenkins CI/CD pipelines.
• Familiarity with AWS cloud services (S3, EC2, EMR, CloudWatch) in a data platform context.
• Experience with ITSM platforms, preferably ServiceNow ticket management, workflow configuration, SLA tracking.
• Understanding of data pipeline architectures, batch processing, and CDP (Customer Data Platform) environments.
• Exposure to Agentic AI / GenAI-assisted operations tools is a strong advantage.

Operational & Leadership Skills

• 5+ years of experience in IT/Data managed services or NOC environments, with at least 2 years in a team lead or coordinator role.
• Demonstrated ability to manage rotational 247 support teams across multiple time zones.
• Strong analytical skills for trend analysis, root cause investigation, and SLA reporting.
• Excellent written and verbal communication; confident presenting to client stakeholders.
• Proficient with monitoring and alerting platforms (Grafana, Splunk, CloudWatch, or equivalent).