Executive at Exl in Pune, Maharashtra, India

Executive

Location: Pune, Maharashtra, India

Job Purpose

To deliver exceptional customer service by handling inbound and/or outbound customer interactions, resolving queries efficiently, and ensuring a positive customer experience while meeting operational and quality standards.

Key Responsibilities
Handle inbound and outbound customer calls in a professional and courteous manner.
Address customer inquiries, complaints, requests, and service-related issues.
Provide accurate information regarding products, services, policies, and procedures.
Maintain high levels of customer satisfaction through effective communication and problem resolution.
Adhere to quality, productivity, compliance, and attendance standards.
Accurately document customer interactions in CRM and operational systems.

They manage office systems, coordinate schedules, provide administrative support, supervise staff, prepare reports, implement policies, and maintain effective communication within the organization

Job Purpose

To deliver exceptional customer service by handling inbound and/or outbound customer interactions, resolving queries efficiently, and ensuring a positive customer experience while meeting operational and quality standards.

Key Responsibilities
Handle inbound and outbound customer calls in a professional and courteous manner.
Address customer inquiries, complaints, requests, and service-related issues.
Provide accurate information regarding products, services, policies, and procedures.
Maintain high levels of customer satisfaction through effective communication and problem resolution.
Adhere to quality, productivity, compliance, and attendance standards.
Accurately document customer interactions in CRM and operational systems.vant experience