CX Trainer at EXL in Haryana, India

Ensure that the process transactions are processed as per Desk Top procedures with customer centricity

Ensure that the assigned targets in accordance with SLA are met

Ensure that the quality of the transactions is in compliance with predefined parameters

Provide the relevant process reports on a daily basis

Ensure adherence to established attendance schedules

Ensure adherence to Company Policies and Procedures

Ensure that the process transactions are processed as per Desk Top procedures with customer centricity

Ensure that the assigned targets in accordance with SLA are met

Ensure that the quality of the transactions is in compliance with predefined parameters

Provide the relevant process reports on a daily basis

Ensure adherence to established attendance schedules

Ensure adherence to Company Policies and Procedures

Ensure that the process transactions are processed as per Desk Top procedures with customer centricity

Ensure that the assigned targets in accordance with SLA are met

Ensure that the quality of the transactions is in compliance with predefined parameters

Provide the relevant process reports on a daily basis

Ensure adherence to established attendance schedules

Ensure adherence to Company Policies and Procedures