Associate at EXL in Noida, Uttar Pradesh, India

Entry LevelOn-siteFull-timeNoida, Uttar Pradesh, India

Job Description

Associate

Location: Noida, Uttar Pradesh, India

Basic Function: Responsible for processing Life / Annuity transactions accurately in the system as per customer or service provider requests, while meeting productivity, quality and turnaround-time expectations.

Essential Functions

• Review documents to identify request type and process as per SOPs / guidelines.

• Process New Business, Policyholder Services (financial and non-financial), Claims or post-issue policy maintenance requests as allocated.

• Process transactions received through fax, web submission, mail, contact center requests or other intake channels.

• Verify sender/request details, update relevant admin systems and trigger confirmation communication using predefined templates.

• Redirect documents to the appropriate operational area wherever required.

• Meet individual productivity, quality, TAT, attendance and schedule adherence expectations.

• Build working knowledge of client business, systems, workflows and product rules.

• Escalate exceptions, unclear requests and system/process issues promptly to SME / supervisor.

Performance Parameters

Core Parameters	Role-Specific Indicators
• Productivity • Quality • Turnaround Time of work assigned • Attendance & Schedule Adherence	• Adherence to assigned work standards and process instruction

Primary Internal Interactions

• Senior Associate / SME / AM for clarifications, performance reporting, escalation support and real-time query resolution.

• QCA / Quality team for audit feedback and quality improvement inputs.

• Mentors / Trainers for process guidance and knowledge reinforcement.

Skill Requirements

Skill Area	Requirements
Desirable Skills	• Ability to read and comprehend English in a clear and precise manner. • Reasoning ability and basic problem-solving skills. • Strong eye for detail and willingness to learn.
Technical Skills	• Good computer navigation skills. • Typing speed of 25 WPM with 95% accuracy preferred. • Basic knowledge of Microsoft Office, Outlook and Excel.
Process-Specific Skills	• Basic understanding of Employee Benefits, US Life and Annuity Insurance preferred. • Ability to process non-financial post-issue policy maintenance transactions as trained. • Ability to navigate multiple systems and applications.
Soft Skills	• Ability to follow SOPs and work independently with limited supervision. • High attention to detail while processing transactions. • Ability to work in multiple shifts basis process requirement, including graveyard shifts.

Education Requirements and Work Experience

Bachelor’s degree and computer literacy. Relevant business exposure in Life / Annuity / Employee Benefits will be preferred.

Core Parameters	Role-Specific Indicators
• Productivity • Quality • Turnaround Time of work assigned • Attendance & Schedule Adherence	• Adherence to assigned work standards and process instruction

Bachelor’s degree and computer literacy. Relevant business exposure in Life / Annuity / Employee Benefits will be preferred.