Analyst IT (ACE Territory) at Exelon in Hamilton, NJ

Summary: Exelon is leading the energy transformation, and they are seeking an Analyst IT for their ACE Territory. The role involves performing activities related to analysis, evaluation, and support of IT products and processes under supervision, while acquiring business and IT knowledge.

Responsibilities:
- As directed, perform and document work activities related to analysis, evaluation, building, testing, or implementing planned IT software solutions and processes and/or enhance, maintain or support existing products/processes as per defined services level agreements. (65%)
- Acquire and apply business/IT knowledge. (15%)
- Organize own activities for short term or sub-project/components under the direction of experienced personnel and reports on status. (10%)
- Gain product experience and technical skills through assigned role and training. (5%)
- Ensure adherence to standards as outlined in the management model. Utilize best practices to improve products and services. (5%)

Required Qualifications:
- Bachelor's degree or in lieu of degree, 1-3 years of combination of education and relevant work experience
- Typically 0-2 years experience in related experience in Client Support/Project support
- Appropriate technical skills ServiceNow, MS 365
- Ability to understand and communicate customer issues
- Ability to work independently
- Strong communication skills (written and verbal)

Preferred Qualifications:
- Bachelor's degree in Computer Science preferred
- Experience providing PC & MDT refresh imaging & deployment support
- Client Services support, troubleshooting hardware & software issues, and supporting end users across wide range of enterprise applications & collaboration tools
- Candidates should demonstrate strong familiarity with Microsoft Outlook, Microsoft Teams, Microsoft Office Suite, and other external business applications, along with the ability to diagnose and resolve technical issues efficiently while maintaining a high level of customer service
- Additional preferred experience includes working knowledge of ServiceNow, ENP ticket data analysis, Incident request management process, workflow coordination, and operational support procedures
- Experience navigating ServiceNow management platforms, managing ticket queue, and supporting cross-functional operational initiatives is strongly desired
- Additional Client Services qualifications include storm support & emergency preparedness experience, business continuity & critical operational support functions during high impact storm events are strongly preferred
- Experience coordinating technical readiness activities, supporting mobile or field operations, and assisting business teams during emergency response scenarios is considered a valuable asset for this position
- The role also values candidates with emerging AI-related skill sets, including familiarity with AI-enabled tools, automation concepts, process optimization, and leveraging technology solutions to improve operational efficiency and client experience
- Strong communication, organizational, and problem-solving skills are essential, along with the ability to work collaboratively across teams while supporting critical operational and project-based initiatives

Required Skills: ServiceNow, Microsoft 365, PC imaging and deployment, Microsoft Outlook, Microsoft Teams, Microsoft Office Suite, ENP ticket data analysis, Incident request management, Workflow coordination, Operational support, AI-enabled tools, Automation concepts, Process optimization

Benefits: Annual Bonus for eligible positions: 7%, 401(k) match and annual company contribution, Medical, dental and vision insurance, Life and disability insurance, Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave, Employee Assistance Program and resources for mental and emotional support, Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement, Referral bonus program