Receptionist at Excelsior University in Albany, NY

The Receptionist is an integral part of our team, providing compassionate, empathic and excellent service to students, staff and the public, disseminating large bodies of information appropriately over the phone and in-person. Receptionists also handle a variety of administrative tasks, answering incoming calls, including data entry, and administering ID badges to employees and vendors. This position requires strong interpersonal and communication skills and adaptability.

Essential Duties and Responsibilities includes the following: Other duties may be assigned.

• Engage professionally with internal and external customers and staff
• Serves as the first point of contact for incoming calls, responding to and routing as needed, from students, faculty, vendors, and the public. Typical types of calls are related to student accounting, course registration, advising, student records, and other topics.
• Greet visitors, ascertain nature of business, and direct visitors to the appropriate unit and/or personnel
• Manage ID system (S2), including obtaining employee photos, printing badges, and assigning temporary staff/vendor badges
• Complete administrative tasks as assigned. Examples include data entry, scheduling meetings, and administering employee ID badges

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum High School Degree or equivalent required
• Minimum of 2 years reception desk experience
• Strong interpersonal communication skills, adaptability, and organizational skills to provide quality service to internal and external customers
• High degree of accuracy and attention to detail
• Accurately retain knowledge and efficiently relate large bodies of factual information
• Accurately and efficiently enter demographic information into student database
• Willingness to work independently and as a team member in fast paced, high volume environment
• Proficient use of microcomputer based and other applications including student database (SIS), ID badge system (S2), Salesforce, phone system, and email
• Assist in training of new receptionist staff members
• Participate in professional development
• Openness to learn and use effectively use new technological systems
• Ability to adhere to a strict hybrid schedule: on site Monday-Thursday and remote Friday.
• Ability to work flexible hours as needed
• Ability to write and effectively present information in one-on-one and small group situations

The hiring salary range for this position is $37,000.00 - $39,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.