IT Systems Engineer at Exadel in Bulgaria, Poland

Why Join Exadel

We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.

From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.

What powers it all? Our people are ambitious, collaborative, and constantly evolving.

About the Role

Our client is looking for an IT Systems Engineer to take ownership of day-to-day internal IT operations and end-user support. You will be responsible for keeping our internal technology running smoothly across a mixed macOS and Windows environment. The role covers:

• End-user support
• Device management
• Microsoft 365 and identity
• Business systems
• Networking and remote access
• User onboarding and offboarding
• IT documentation and process improvement
• Support for approved AI tools and solutions

This is a hands-on role for someone who is comfortable resolving user issues while also improving the systems and processes behind the service.

What You'll Do

End-user support:

• Own and manage day-to-day internal IT support requests
• Provide remote and in-person support across macOS and Windows devices
• Troubleshoot hardware, software, account, access, networking and collaboration-tool issues
• Take ownership of issues through to resolution
• Work with third-party suppliers and software vendors where required
• Keep users informed while their issue is being investigated
• Identify recurring problems and introduce fixes that reduce repeat support requests
• Escalate security incidents or more complex infrastructure issues when required

Device management:

• Manage the deployment, configuration and ongoing support of company devices
• Administer macOS devices through the Jamf platform, including Jamf Pro, Jamf Connect, Jamf Protect and Self Service
• Administer Windows devices through Microsoft Intune and Windows Autopilot
• Maintain device compliance, encryption, software deployment, patching and security configurations
• Support the full device lifecycle, including procurement, enrolment, replacement, recovery and secure disposal
• Maintain accurate hardware and software asset records
• Troubleshoot device enrolment, compliance and configuration issues

Microsoft 365 and identity:

• Administer Microsoft 365, Entra ID and related services
• Manage user accounts, groups, licences, shared mailboxes and application access
• Support Microsoft Teams, Exchange Online, SharePoint and OneDrive
• Assist with Conditional Access, multi-factor authentication and device compliance policies
• Carry out access reviews and ensure permissions remain appropriate
• Support joiner, mover and leaver processes
• Ensure access is provisioned and removed promptly
• Investigate Microsoft 365 sign-in, authentication and licensing issues

Business systems:

• Support and administer internal business platforms, including Atlassian Cloud, including Jira and Confluence; Slack; Microsoft 365; GitHub and GitLab user access; Approved AI tools and platforms; Other approved business applications
• Manage user access, groups, roles and licensing
• Assist users with application issues and access requests
• Support the rollout and adoption of new internal tools
• Maintain an accurate register of business applications, owners and licences
• Work with Finance and system owners to identify unused or unnecessary licences
• Help ensure business systems are configured consistently and access remains appropriate
• Document common support processes and platform configurations

Networking and remote access:

• Troubleshoot remote-working connectivity issues
• Assist users with OpenVPN configuration and access issues
• Troubleshoot common DNS, DHCP, routing and network access problems
• Support secure access to internal and hosted services
• Work with infrastructure teams and external suppliers on more complex network issues
• Maintain documentation for VPN access, network configurations and common connectivity problems
• Assist with testing changes that may affect user connectivity or access

The role does not need to be a dedicated network engineer, but the successful candidate should be comfortable investigating common network and remote-access issues.

AI tools and solutions:

• Support approved AI tools used across the business
• Assist with account creation, licensing, access and user onboarding
• Help users troubleshoot approved browser-based, desktop and developer AI tools
• Support the rollout of centrally managed AI accounts and organisation licences
• Ensure users are directed towards approved tools and access methods
• Follow Tangent’s AI governance, data protection and information security requirements
• Escalate concerns involving sensitive data, unapproved tools or unusual AI usage
• Help maintain internal guidance covering the safe and appropriate use of AI
• Support new AI solutions where they have been reviewed and approved for business use

Security and compliance support

• Follow and support Tangent’s information security policies and standards
• Ensure devices and user accounts meet the required security baseline
• Support remediation work arising from security reviews, audits and compliance checks
• Assist with endpoint security tools such as SentinelOne, Jamf Protect and Microsoft security services
• Escalate suspected security incidents promptly
• Help ensure IT processes are documented and followed consistently
• Support regular reviews of user access, devices and software

This role will support security and compliance activities but will not own Tangent’s cybersecurity, ISO 27001 or Cyber Essentials Plus programs.

Documentation and continual improvement

• Create and maintain internal IT documentation, support guides and standard operating procedures
• Improve onboarding and offboarding processes
• Maintain clear records of changes, configurations and known issues
• Identify opportunities to automate repetitive administration and support tasks
• Help improve the employee IT experience across the business
• Produce basic reporting on support volumes, recurring issues, device compliance and service performance
• Identify gaps in existing processes and recommend practical improvements

What You Bring

• Experience working in an IT support, systems administration or IT engineering role
• Strong troubleshooting skills across both macOS and Windows
• Hands-on experience managing macOS devices using Jamf
• Experience administering Microsoft 365 and Entra ID
• Experience with Microsoft Intune and Windows device management
• Good understanding of identity, user access, multi-factor authentication and device compliance
• Experience supporting common business applications and collaboration platforms
• Understanding of networking fundamentals, including DNS, DHCP, VPNs and Wi-Fi
• Experience managing user onboarding and offboarding
• Ability to manage multiple support requests and priorities without losing ownership
• Strong written and verbal communication skills
• Ability to explain technical issues clearly to non-technical users
• A practical and security-conscious approach to IT support

Nice to Have

• Experience with SentinelOne or another endpoint detection and response platform
• Experience with Jamf Connect, Jamf Protect or Jamf Security Cloud
• Familiarity with Atlassian Cloud administration
• Experience supporting GitHub or GitLab users and access
• Experience configuring or troubleshooting OpenVPN
• Experience supporting wireless networks and remote access
• Basic scripting or automation experience using PowerShell, Bash or Python
• Experience supporting a software development or digital consultancy environment
• Experience supporting AI tools such as Claude, ChatGPT, GitHub Copilot or similar platforms
• Awareness of the risks involved when users enter company or client data into AI tools
• Exposure to managing organisation-level SaaS or AI licences
• Awareness of security frameworks and standards such as:
• ISO 27001
• Cyber Essentials and Cyber Essentials Plus
• CIS Controls
• NIST Cybersecurity Framework
• Experience supporting internal or external audits

English Level

Upper-Intermediate

Legal & Hiring Information

• Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more.
• Reasonable accommodations are available to enable individuals with disabilities to perform essential functions.
• Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs.
• Compensation details are shared with candidates at the early stage of the recruitment process.
• The offer is not binding until a signed contract is in place.

Your Benefits at Exadel

Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.

• International projects
• In-office, hybrid, or remote flexibility
• Medical healthcare
• Recognition program
• Ongoing learning & reimbursement
• Well-being program
• Team events & local benefits
• Sports compensation
• Referral bonuses
• Top-tier equipment provision

Exadel Culture

We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.