Guest Service Agent - Rydges Kalgoorlie at EVT Group · Kalgoorlie

About EVT: Rydges Kalgoorlie is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.
Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and “too easy” service. Whether it’s for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable. EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you. Key Responsibilities: • Deliver outstanding guest service with a focus on morning/breakfast operations • Welcome guests warmly and assist with check-in/check-out procedures • Prepare and serve coffee and breakfast items as required • Ensure breakfast service runs smoothly and efficiently • Maintain cleanliness and presentation of breakfast and service areas • Handle guest requests and provide timely, friendly service • Coordinate with internal departments to ensure seamless guest experiences • Process transactions and maintain accurate records • Share local knowledge and promote hotel services and offerings • Support front office and food & beverage operations as needed • Follow all operational, WH&S, and hygiene standards What You’ll Bring:• Barista coffee knowledge and ability to prepare quality beverages • Previous breakfast service experience (hotel or hospitality environment preferred) • Strong customer service skills with a friendly, guest-first attitude • Availability to work early morning/breakfast shifts • Ability to work efficiently in a fast-paced environment • Excellent communication and teamwork skills • High attention to detail and presentation standards • A positive, reliable, and flexible approach to work How You Work• Daymaker ethos — no one’s too big for the small things. • Inclusive leader — values diverse perspectives; builds belonging. Perks from Day OneAs part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more. • $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar. • Seasonal perks at Thredbo. • Rapid career growth across our hotel & entertainment network. • Paid parental leave; community & volunteering opportunities. Police Check Acknowledgement Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process. Apply NowJoin Rydges Kalgoorlie and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day. Send your CV and a short cover letter. We welcome applicants from all backgrounds and review applications as they come in - don’t wait! We can’t wait to see the places your career will go with EVT. When you click apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better.