Associate Technical Sales & Solutions Engineer, West at Evolve · Los…

Summary: Evolv is a mission-driven company dedicated to making a real difference in society—saving lives and improving experiences wherever people gather. In this role, you’ll be on the front lines—installing systems, training operators, and supporting go-lives—while also helping certify and train channel partners. Responsibilities: - Execute full system installations, including site preparation, equipment setup, configuration, and validation to Evolv standards - Deliver operator and administrator training tailored to customer verticals, ensuring smooth adoption and confidence in system use - Provide on-site support during initial live operations, troubleshoot minor issues, and confirm readiness before handoff - Willingness to travel extensively, with over 70% of time spent on the road, typically involving 3–5 days away from home per week - Expect some nights and weekends, as many customers operate during peak event times - Ability to lift and position proprietary equipment, using safety gear and trained techniques for safe handling. Tasks include onloading/offloading equipment from trucks, utilizing liftgates, and rolling systems into placement - Capability to stand and perform physically demanding tasks for extended periods. Certain events may require 12–15 hour shifts, with appropriate meal and rest breaks - Develop an understanding of pre-sales activities—including site surveys, pilots, demos, and PoCs—and how these inputs drive successful deployments - Be prepared to assist with pre-sales tasks when needed, ensuring seamless collaboration between sales and deployment teams - Maintain professional certifications across Evolv Express and Expedite systems - Demonstrate competency to resolve basic out-of-the-box issues during installation and configuration, ensuring smooth system activation Required Qualifications: - Ability to lift and position proprietary equipment, using safety gear and trained techniques for safe handling - Capability to stand and perform physically demanding tasks for extended periods - Willingness to travel extensively, with over 70% of time spent on the road, typically involving 3–5 days away from home per week - Demonstrate competency to resolve basic out-of-the-box issues during installation and configuration, ensuring smooth system activation - Achieve Professional Service Technician certifications on all Evolv Express generations and Expedite - Join live customer installations to understand a real-world deployment - Install the full suite of Evolv systems independently, following TS&S safety, quality, and documentation standards - Build confidence in minor installation troubleshooting (e.g., configuration, connectivity, and setup validations) so that routine issues are quickly resolved on-site - Become a professional at delivering operator training across core verticals (education, healthcare, sports & entertainment), adapting content to audience and environment - Support go lives from start to finish, ensuring operators, supervisors, and stakeholders are prepared - Learn how to exit a deployment site to the Evolv standard, including completing the post deployment survey/QA checklist and handing off notes to CS/Support - By Month 3, be able to execute the entire deployment process solo for installations up to 4 systems - Develop working competency in site surveys, ConOps (Concept of Operations) creation, and presales activities including pilots, demos, and PoCs - Earn Professional Certification covering core presales activities and documentation standards - Confidently conduct minor presales tasks when needed, run site surveys independently, and draft ConOps - Learn and apply channel partner certification processes for deployment - Create professional installers across all Evolv products - Train partners to be effective operator trainers who meet Evolv standards - By Month 12, demonstrate the capability to serve as the onsite lead for major deployments when needed—owning plan, execution, quality, safety, and stakeholder communications - Consistently train channel partners to the Evolv standard, model best practices, and act as a field leader others look to as the benchmark for deployment excellence Required Skills: System Installation, System Configuration, System Validation, Technical Troubleshooting, Operator Training, Administrator Training, Site Surveys, Concept of Operations (ConOps) Creation, Pre-sales Activities, Professional Service Technician Certification, Channel Partner Certification, Go-Live Support, Training Excellence, Field Leadership Benefits: Equity as part of your total compensation package, Medical, dental, and vision insurance, Health Savings Account (HSA), A 401(k) plan (and 2% company match), Flexible Paid Time Off (PTO)- take the time you need to recharge, with manager approval and business needs in mind, Quarterly stipend for perks and benefits that matter most to you, Tuition reimbursement to support your ongoing learning and development, Subscription to Calm