Senior Key Account Manager at Evolution… · St.…

Company Description

Evolution is a world-leading innovator in product development and advanced IT solutions for online casinos. We are a multinational B2B product and service provider with an extensive track record of number 1s. We are leading the industry with pioneering technical solutions and pushing the limits of what has been done in terms of online user experience.

Our teams create our product concepts, develop the software, integrate the product with the operators’ interface, and deliver both the technical solutions and the people required for the operators to offer online slots and live casino 24/7/365. We also build our studios and operate live casino tables around the world.

Founded in 2006, we’ve grown to a company with presence in around 40 countries and a diverse group of 20,000 people guided by our values: ALIVE, do RIGHT, and work TOGETHER. Our success is largely down to the creativity, quality and commitment of our people and we are always looking to expand our talented teams.

Job Description

The Senior Key Account Manager is responsible for managing and developing the assigned portfolio of operators in their territory, ensuring active commercial presence, strong client relationships and sustained revenue growth for Evolution in each account. This role combines the management of existing accounts with the identification of upselling opportunities, the execution of the local commercial strategy and direct operator support across Evolution's full product portfolio.

Key Responsibilities

Client Portfolio Management

• Manage a selected number of high-priority strategic accounts that require senior-level engagement, long-term relationship building and a highly personalised commercial approach.
• Lead strategic reviews, negotiations and growth planning for these accounts.
• Serve as the senior commercial point of contact for these clients.
• Act as the primary point of contact for operators on all commercial matters: product, promotions, performance and issue resolution.
• Conduct regular meetings with each operator to review performance, identify opportunities and align strategies.
• Ensure that no operator in the portfolio is left without appropriate commercial attention.

Growth & Upselling

• Identify growth opportunities within the portfolio — new products, dedicated tables, exclusive content and promotional mechanics.
• Propose and negotiate initiatives with operators that expand Evolution's presence within their platform.
• Monitor KPIs for each account and identify early signals of risk or growth potential.
• Support the negotiation and sale of dedicated tables, coordinating internally with the Commercial Team Manager and product team.

Commercial Policy & Pricing

• Apply Evolution's commercial guidelines and pricing policy across all accounts in the assigned portfolio.
• Ensure that commercial conditions agreed with each operator are consistent with the regional strategy and properly documented.

Commercial Execution

• Execute the commercial strategy defined by the Commercial Team Manager within each account in the portfolio.
• Coordinate with Product, Promotions, Integrations and Marketing teams to ensure operators have the materials, tools and support they need.
• Manage the commercial onboarding of newly assigned operators, ensuring a fast and smooth activation.
• Maintain an updated pipeline and report regularly to the Commercial Team Manager on portfolio status.

Reporting & Planning

• Report to the Commercial Team Manager on portfolio performance, opportunities, risks and market developments.
• Contribute to the territory commercial planning process with a grounded view of each account's growth potential.
• Use the team's commercial tools consistently and keep all information up to date.

The duties and responsibilities described in this job description are not a comprehensive list and as such additional tasks may be assigned to the employee from time to time; The scope of the job may also be subject to change as necessitated by business demands.

Qualifications

• Minimum 1 year of experience in a similar role
• Advanced English proficiency
• Spanish is preferred
• Strong data analysis skills
• Proficiency in Jira and Excel
• Market experience in similar roles is highly valued