Scheduling Coordinator at EVO Care Group in Miramar, FL

Summary: EVO Care Group is a growing home healthcare organization looking for a solutions-focused Scheduling Coordinator to ensure patients receive timely care. The role involves coordinating caregiver schedules, maintaining accurate records, and communicating effectively with various stakeholders to ensure smooth operations.

Responsibilities:
- Coordinate daily schedules for caregivers based on patient needs, availability, language, and location
- Create the best possible caregiver-patient matches to ensure continuity of care
- Confirm all caregiver assignments and ensure the following day's schedule is fully staffed before the end of each day
- Communicate with caregivers, patients, families, and referral sources regarding schedules and care updates
- Partner closely with Clinical, HR, and Recruiting to fill open shifts and respond to changing staffing needs
- Maintain accurate scheduling records using HHAeXchange, Salesforce, and other agency systems
- Respond quickly and professionally to call-offs, schedule changes, and urgent coverage requests
- Participate in the agency's on-call rotation as assigned

Required Qualifications:
- Fluent in English and Spanish (required)
- High school diploma or equivalent required
- Minimum of 1–2 years of experience in scheduling within a home health or healthcare setting
- Outstanding organizational, communication, and customer service skills
- Ability to multitask, prioritize, and stay calm under pressure
- Positive attitude, strong work ethic, and exceptional attention to detail
- Understanding of home care workflows, caregiver roles, and patient needs
- Knowledge of Medicaid, MLTC, and private duty home care scheduling practices
- Familiarity with HIPAA, caregiver credentialing, and visit verification requirements
- Strong interpersonal communication skills – both verbal and written
- Excellent customer service abilities with empathy and patience, especially when working with the elderly
- Proficient in Microsoft Office (Word, Excel, Outlook) and basic office equipment
- Organized, reliable, and detail-oriented with strong multitasking capabilities
- Work independently and collaboratively in a high-pressure, fast-paced environment
- Remain flexible and solutions-focused while managing dynamic schedules
- Deliver excellent customer service with empathy and patience, especially when working with elderly clients
- Communicate clearly, calmly, and professionally across diverse backgrounds
- Adapt to new systems, protocols, and operational workflows as needed

Preferred Qualifications:
- Associate degree preferred
- Experience with HHAeXchange or similar scheduling software strongly preferred
- Prior use of HHAeXchange or similar scheduling/EMR platform strongly preferred

Required Skills: Scheduling, Home healthcare scheduling, HHAeXchange, Scheduling software, Medicaid scheduling practices, MLTC scheduling practices, Private duty home care scheduling, HIPAA compliance, Caregiver credentialing, Visit verification, Microsoft Word, Microsoft Excel, Microsoft Outlook, Spanish language, English language