Everseen: A leader in vision AI solutions for the world’s leading retailers.

The Role

We are seeking a highly skilled Senior SRE Engineer to lead our ‘Monitoring and observability’ development and operations. In this role, you will scale, and maintain our core monitoring infrastructure and will bridge the gap between development and operations by implementing robust automation and managing production-grade infrastructure. Additionally, you will champion system reliability by enabling a world-class observability stack built on Prometheus and Grafana.

**Key Responsibilities**

• Collaborate with engineering to architect, scale, and optimize global monitoring infrastructure using Prometheus (handling PromQL optimization, metric cardinality, and custom exporters) and create advanced, actionable visualizations in Grafana.
  • Own the health of monitoring by scaling and tuning Prometheus for metrics collection and designing advanced, actionable dashboards in Grafana.
  • Collaborate with product and software engineering teams to define, track, and enforce Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets.
  • Design high-signal alerting rules that filter out noise, reduce alert fatigue, and directly map to user-facing degradation. Participate in a sustainable on-call rotation.
  • Lead technical response during critical production incidents. Facilitate Root Cause Analysis (RCA) and track corrective actions to build permanent engineering safeguards against recurrence.
  • Identify operational pain points and eliminate repetitive manual tasks by building robust internal automation tools and scripts.
  • Maintain and ensure the high availability of foundational monitoring infrastructure.
  • Conduct system load testing, capacity planning, and architectural reviews to predict and prevent performance bottlenecks before they impact customers.
  • Introduce controlled failures into testing and production environments to validate system resilience and failover automation.
  • Manage, scale, and optimize production-grade Kubernetes clusters ensuring high availability, optimal resource allocation, and strict security compliance.
  • Drive infrastructure predictability by managing continuous deployment and environment syncs.
  • Design, maintain, and dry-run declarative cloud structures using modern configuration management platforms (e.g., Ansible) and template tools (e.g., Helm charts) to guarantee environment parity.

Candidate Profile & Requirements

- **Required Skills & Qualifications**

    - 8-10 years of hands-on experience in DevOps and Site Reliability Engineering roles.
    - Expert-level knowledge of Prometheus (PromQL, alerting rules, exporters) and Grafana (dashboard creation, data source integration, alerting).
    - Deep operational expertise with Docker, GKE, and AKS.
    - Strong proficiency in Terraform, alongside the ability to write automation tools
    - understanding of Linux systems internals and multi-cloud networking concepts (VPC peering, Azure VNets, VPN Gateways, DNS, Load Balancing).
    - Experience implementing GitOps workflows (e.g., ArgoCD or Flux).
    - Familiarity with log aggregation stacks that pair with Grafana (like Loki or Elasticsearch)

        **Preferred Qualifications**
        - Proven, production-level experience managing cloud infrastructure esp. GCP and Azure
        - Relevant certifications, such as *Google Cloud Professional Cloud DevOps Engineer*, *Microsoft Certified: Azure DevOps Engineer Expert*, or *Certified Kubernetes Administrator (CKA)*.

About Everseen

Shrink and inefficiency cost global retailers more than a hundred billion dollars each year. But Everseen is changing that equation. We are a leader in vision AI, transforming business operations for global retailers by reducing shrink, improving operations, and delivering a better customer experience.

Supporting 11 of the top 20 global retailers, Everseen’s AI innovations help retailers save millions of dollars every month. Its flagship product, Evercheck, is deployed in 10,000 retail stores and 150,000 checkouts globally. Everseen operates at unmatched scale, processing over 15 million transactions, and more than six petabytes of video data, daily.

Trusted by major food, drug, mass, and specialty retailers around the world - including Kroger, Meijer, and Woolworths - we also partner with leading hardware, AI, and cloud computing providers such as Google, NVIDIA, NCR, and Dell.

Founded in 2007 and headquartered in Cork, Ireland, Everseen has over 700 employees globally, with a European headquarters in Cork, Ireland, a U.S. headquarters in Miami, and hubs in Romania, Serbia, India, Australia, and Spain.

We are a dedicated team of inventors, research scientists, engineers, AI experts and retail industry veterans. Our culture is built on accountability, collaboration, and high standards. We take ownership of outcomes, prioritise our customers, operate as one team, move quickly with purpose, and continually raise the bar in everything we deliver.

Our Culture

Our culture is built on ownership and accountability, we own outcomes, not tasks. We stay relentlessly customer-first, letting their needs shape our priorities and decisions.

We work as one team: we challenge ideas, align quickly, and commit together. We move with pace, without compromising on simplicity or quality. And every day, we raise the bar, strengthening our talent, pushing innovation forward, and maximizing our impact.

Our Values

We OWN THE OUTCOME. No silos, no excuses.

We ARE CUSTOMER-FIRST. They guide our decisions.

We ARE ONE TEAM. Debate, decide, commit.

We MOVE WITH PACE. With simplicity and quality.

We RAISE THE BAR. On talent, innovation and impact.

Our Commitment

Everseen is committed to creating an environment where everyone can succeed. Our employees should feel a sense of belonging, have an opportunity to grow their careers, and feel free to be their most authentic selves. Everseen takes great pride in the diversity of its global workforce, and insists upon a safe, inclusive workplace where our differences are our collective strength. We treat each other with dignity, and respect, and require all employees, officers, and directors to seek to understand the importance and value to Everseen of diversity, and inclusion.

Everseen is committed to creating a safe environment for all employees and has a zero tolerance policy for bias and discrimination of any kind. Our work environment is one without offensive, hostile, or intimidating conduct, whether verbal, written or physical, in nature. Everseen will not tolerate prejudice or discrimination of any kind including without limitation, where based on aspects such as, race, colour, sex, gender, religion, age, family status, disability of any kind, sexual orientation.