EVERSANA→
Sr. Quality Specialist at EVERSANA in Memphis, TN
Skills
Job Description
Company Description
At EVERSANA®, we are proud to be a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 6,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 670 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!
Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.
Job Description
THE POSITION :
The Senior Quality Specialist supports and enhances EVERSANA’s quality systems while serving as the primary point of contact for client quality matters. This role ensures timely resolution of quality issues by leading investigations, driving root cause analysis and CAPA activities, and coordinating cross-functional responses to audits, complaints, and client inquiries. The position also represents client needs internally, ensuring strong communication, compliance, and risk-based decision-making to maintain high quality and client confidence.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through their teams' efforts. These results are achieved by:
- Providing support and assisting in the development and management of quality systems at EVERSANA
- Serve as the primary quality point of contact for assigned clients, ensuring professional, consistent, and effective communication.
- Represent client quality needs internally and ensure appropriate prioritization and follow-through.
- Coordinate and lead the resolution of client-raised quality issues, complaints, and concerns.
- Facilitate investigations, root cause analysis, and corrective/preventive actions (CAPA) in collaboration with cross-functional teams.
- Ensure timely, accurate, and complaint responses to client inquiries and issue reports.
- Track comments made to clients and ensured actions are completed and documented.
- Serve as the quality contact for client audits, assessments, and site visits.
- Prepare quality system documentation and data requested by clients.
- Coordinate internal responses and corrective actions to client audit observations.
- Influence outcomes through expertise, data, and risk‑based decision‑making.
- Escalate quality risks to leadership when appropriate while maintaining client confidence.
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
- All other duties as assigned
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position, please contact Human Resources.
EXPECTATIONS OF THE JOB:
- Travel: Occasional travel may be required, less than 20%
- Hours: 40 hours per week
The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.
An individual in this position must be able to successfully perform the expectations listed above.
Qualifications
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
- Education: Bachelor’s degree
- Experience and/or Training
- Strong problem-solving, risk assessment, and impact analysis abilities.
- Flexible and able to multitask and prioritize competing demands/workload.
- Excellent oral and written communication skills.
- Technology/Equipment: Strong technical skills in MS Office (Outlook, Word, Excel, PowerPoint).
PREFERRED QUALIFICATIONS:
- Education: Bachelor’s degree with a life sciences discipline.
- Experience and/or Training:
- 1-3 years in the pharmaceutical/biotech/medical device industry or quality assurance in a GxP environment.
PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:
The physical and mental requirements, along with the work environment characteristics described here, are representative of those an individual encounters while performing the essential functions of this position.
Office: While performing the essential functions of this job, the employee is frequently required to reach, grasp, stand, and/or sit for long periods of time (up to 90% of the shift), walk, talk, and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.
Additional Information
OUR CULTURAL BELIEFS:
Patient Minded I act with the patient’s best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and empower others to act now.
Grow Talent I own my development and invest in the development of others.
Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity I create an environment of awareness and respect.
Always Innovate I am bold and creative in everything I do.
Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.
From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at applicantsupport@eversana.com.