Director, Corporate IT at Everlaw in Oakland, CA

At Everlaw, we’re changing how legal teams at law firms, corporations, government agencies, and nonprofits find the information they need to achieve their truth‑finding goals. We believe that technology should be a force multiplier for human intellect. As Director of Corporate IT,  you will lead a lean, high-impact team dedicated to reinventing the future of knowledge work at Everlaw—transforming our corporate technology environment into a seamless, intelligent ecosystem that empowers Everlawyers to do their best work to achieve our mission: Strengthen and scale global infrastructure across office and remote environments. Treat the internal tech stack as a Product, prioritizing frictionless user journeys and high reliability. Drive operational excellence through automation, Zero-Touch provisioning, and responsible AI adoption. This is a “player-coach” position. You are equally comfortable defining multi-year roadmaps as you are rolling up your sleeves to conduct root-cause analysis, engineer out manual toil, and automate recurring friction points. At Everlaw, our mission is to promote justice by illuminating truth. Our company culture is open and democratic and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we’d love to hear from you! Think you’re missing some of the skills and are hesitant to apply? We do not believe in the ‘perfect’ candidate and encourage you to apply if you feel you can bring value to our team. This is a full-time, exempt position based in our Oakland office with a hybrid work schedule: in office M/W/Th with the option to work from home on Tu/Fr. Getting started We want you to feel like part of the team early on! Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals. We’re excited for you to learn, grow, and contribute right away! We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1. In your role, you'll... IT Strategy & Leadership Define the corporate IT roadmap aligned with business, security, and compliance objectives. Manage the IT operating budget and enterprise SaaS portfolio (Google Workspace, Zoom, Atlassian, Glean, etc.), balancing cost-efficiency with long-term maintainability. Partner with the VP of IT & Security on organizational design and long-term tech stack investments. Modern Infrastructure & Endpoints Zero-Touch Endpoints: Drive automated lifecycle management and enforce security-hardened configuration baselines for macOS, Windows, and Ubuntu via modern MDM (Jamf, JumpCloud) and identity-driven workflows. Hybrid Collaboration: Orchestrate reliable experiences across office and remote network infrastructure, including Meraki-based LAN/WAN and high-fidelity conferencing systems (Zoom, Google Meet, AV). Physical Infrastructure: Partner with Facilities to lead technical design and execution for office expansions, encompassing low-voltage cabling, MDF/IDF architecture, and wireless design. Enterprise SaaS & Collaboration Tools SaaS Visibility & Lifecycle: Develop a 'Single Pane of Glass' for automated asset tracking and SaaS visibility, managing the full lifecycle from procurement and license reconciliation through end-of-life. Portfolio Ownership: Optimize the corporate enterprise stack (Google Workspace, Atlassian, Glean, etc.) by leading vendor relationships, renewals, and rigorous tool evaluations that balance security, cost, and maintainability. Enablement & Adoption: Drive high-velocity adoption of core tools through automated workflows, clear documentation, and proactive training, ensuring IT remains a partner in productivity. Identity, Access & Security Controls Partner with Corporate SecOps and GRCT to operate and mature identity and access management for corporate systems, ensuring Corporate IT processes align with Access Management, Identification & Authentication procedures. Engineer automated evidence collection and continuous control monitoring to meet SOC 2, ISO 27001, and FedRAMP requirements, ensuring IT compliance is a by-product of good system design rather than a manual audit exercise. Collaborate with Corporate SecOps to deploy and tune endpoint, email, SaaS, and network security tooling (e.g., EDR, DLP, VPN, password management), with clear RACI between IT operations and security operations. Service Delivery Transformation Treat the internal tech stack as a Product; drive an AI-first service strategy that prioritizes self-service, chat-ops, and automated request fulfillment to reduce mean-time-to-resolution (MTTR). Drive continuous improvement and automation across IT workflows (e.g., self‑service, request routing, approvals, provisioning/de‑provisioning, chat‑based support). Monitor and report on service performance metrics (e.g., ticket volume, response and resolution times, CSAT), and use data to drive operational decisions. Cross‑Functional Partnership, AI & Change Management Strategic Liaison: Act as the primary IT partner for Security, Facilities, Finance, and People teams; institutionalize clear change-management practices to ensure high-visibility projects are delivered with transparency and minimal friction. AI & Automation Catalyst: Architect the corporate AI roadmap—from AI-assisted support agents to intelligent knowledge search—partnering with SecOps and GRCT to ensure responsible adoption and demonstrable ROI. Strategic Accelerator: Lead IT's contribution to company-wide regulatory and growth programs (e.g., FedRAMP, global expansion), ensuring technology is a proactive enabler of business goals rather than a bottleneck. People Leadership & Team Development Lead, coach, and develop a high‑performing Corporate IT team in a lean and fast-paced environment. Foster a culture of service and accountability, providing mentorship and clear career paths. Set high standards for documentation, runbooks, and operational rigor. Operate as a hands‑on player‑coach, comfortable switching between strategy, architecture, and day‑to‑day execution. About you You have over 10 years of experience leading Corporate IT in a modern, cloud‑centric environment, including people management responsibility. You thrive in high-velocity environments. You maintain a calm, constructive composure and proactively recalibrate priorities and propose paths forward when faced with shifting demands. You have a track record of leading multiple large initiatives in parallel, structuring projects, tracking execution, and communicating clearly with technical and non‑technical stakeholders. You have deep, hands-on experience with Google Workspace administration, Okta or similar IdP, modern MDM/endpoint management, Meraki or similar enterprise network platforms, and AV/VC systems. You have demonstrable experience operating ITIL‑style or similar service management practices, including SLAs, ticket queues, and continuous improvement. You understand security and compliance frameworks (e.g., SOC 2, ISO 27001/27018, FedRAMP) and how IT controls, logs, and processes support audits and ongoing assurance. You are an empathetic and effective manager, known for developing talent, setting clear expectations, and balancing empathy with delivery. You possess a 'Product Mindset' for internal tools; you are a builder who views manual processes as 'bugs' and has a track record of using low-code/no-code platforms (e.g., Workato, Okta Workflows) or scripts to integrate disparate SaaS systems. You are curious and experiment‑driven about AI and automation, with hands-on experience using or piloting AI tools to improve IT or business workflows and enabling broader AI adoption. You have a BA/BS or equivalent practical experience, and you actively invest in staying current with modern IT, security, and SaaS practices. You are authorized to work in the United States. Please note that at this time, Everlaw is not sponsoring U.S. employment visas for this role. Benefits The expected salary range for this role is between $218,000 - $275,000. The final offered salary will be dependent upon many factors including the candidate’s experience and skills. The base pay range is subject to change in the future. Equity program 401(k) retirement plan with company matching Health, dental, and vision Flexible Spending Accounts for health and dependent care expenses Paid parental leave and approximately 10 days (80 hours) per year of sick leave Seventeen paid vacation days plus 11 federal holidays Membership to Modern Health to help employees prioritize mental health and wellness Annual allocation for Learning & Development opportunities and applicable professional membership dues Company-sponsored life and disability insurance Find out more about our Benefits and Perks Perks Work in Downtown Oakland, just steps from the BART line and dozens of restaurants Select your preference of hardware (Mac or PC) and customize your desk setup Enjoy a wide variety of snacks and beverages in the office Bond over company-wide out-of-the-box events and fun activities with your team Ranked “#1 on G2 for Ediscovery Software and Momentum” and we offer free eDiscovery resources to benefit the greater societal good with Everlaw for Good Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice Take advantage of learning and career development opportunities Ranked #9 on Glassdoor's Best Places to Work 2023 for US small and medium companies One of Wealthfront’s 2021 Career Launching Companies, and ranked #2 on the “2022 Bay Area Best Places to Work” list by the San Francisco Business Times and the Silicon Valley Business Journal One of Fast Company’s World's Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through “Everlaw for Good” #LI-EJ1 #LI-Hybrid Pursue Truth While Finding Yours At Everlaw, we are deeply invested in pursuing the truth, for our clients and for our employees. We know that when you’re empowered to pursue your passions, it is reflected in the work. That’s why we’re committed to the professional growth of all our team members, offering an annual learning and development stipend and regular career check-ins with managers. If you’re looking for a place that values passion, integrity, and a desire to learn, we’d love to hear from you! ​​About Everlaw We help law firms, government agencies, and corporations sift through millions of documents of evidence in big lawsuits and investigations to find the proverbial smoking gun (or needle in the haystack -- pick your metaphor). It's a multi-billion dollar space typically dominated by service-oriented vendors, and we're coming at it with cutting-edge technology and elegant design. It's working, and we've been growing very rapidly: we host hundreds of terabytes of data and work with all 50 state Attorneys General and hundreds of law firms on some of the most high-profile cases litigated today. Everlaw is an equal opportunity employer. We pride ourselves on having a diverse workforce and we do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We respect the gender, gender identity and gender expression of our applicants and employees, and we honor requests for pronouns. It is our policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity, including the California Equal Pay Act.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We collect and process the personal information you provided along with your job application in accordance with our Applicants Privacy Notice and Notice at Collection. When preparing to engage with Everlaw as a candidate, you may use AI tools for research, polishing application materials, and interview prep. However, any assessments (unless explicitly stated), remote interviews or live interviews must be completed independently without AI support. By submitting your application, you agree to adhere to these rules. Here's the link to our full policy, and please reach out with any questions! We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. 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