Technical Solutions Manager at Everflow in Orlando, FL

About the role

Technical Solutions Managers (TSMs) at Everflow are the primary client-facing experts responsible for scoping, implementing, and troubleshooting third-party and external integrations. Serving as a critical bridge between Sales, Account Management & Support, the TSM ensures that Everflow connects seamlessly with a client’s proprietary systems and/or additional SAAS.

What you'll do

• Strategic Scoping: Partner with Account Executives to scope complex integrations for prospects, creating visual and written workflows to align Sales, Onboarding, and Account Management.
• Technical Onboarding: Lead initial setup and testing calls with new clients to ensure seamless implementation and a rapid "time-to-value."
• Enterprise Support: Act as the dedicated technical lead for enterprise clients, providing advanced troubleshooting and specialized training for their third-party and proprietary system integrations.
• Cross-Functional Troubleshooting: Collaborate with Support, Account Management, and Engineering to diagnose, escalate, and resolve critical technical issues.
• Product Advocacy: Participate in product testing and provide feedback to the Product and QA teams while maintaining updated internal technical documentation and FAQs.

Qualifications

• Technical Communication: Proven ability to translate complex technical concepts (APIs, SDKs, tracking protocols) into clear, actionable advice for both technical and non-technical stakeholders.
• Solution-Oriented Mindset: A strategic problem solver with a "can-do" attitude and the creativity to design custom workarounds for unique client requirements.
• Customer-Centric Execution: Strongly customer-service oriented, with experience managing expectations and leading high-pressure technical calls for enterprise clients.
• Marketing Technology Ecosystem Expertise: A deep affinity for and understanding of the online marketing attribution landscape, specifically platforms handling CRM, performance tracking, and data analytics.
• Agility & Growth: A fast learner who can stay ahead of rapid product releases and evolving industry standards in the performance marketing or tracking space.
• Analytical Proficiency: Skilled in performing technical analysis and troubleshooting to identify root causes in third-party or proprietary system integrations.
• Project Documentation: Experience creating visual workflows and technical documentation that ensures alignment between Sales, Engineering, and the Customer.

Requirements

• Professional Experience: 3–5 years in a Technical Solutions, Solutions Engineering, or Technical Account Management role within the SaaS industry.
• Technical Ecosystems: Deep familiarity with the performance marketing and e-commerce landscape, including:

• E-commerce & Shopping Carts: Shopify, WooCommerce, or Magento.
• Media Buying & Ad Networks: Google Ads, TikTok Ads Manager, and Meta Ads.
• CRMs & Marketing Automation: HubSpot, Salesforce, or Pipedrive.
• Performance Tracking: Expert understanding of tracking protocols, attribution models, and third-party tracking platforms.

• Solution Architecture: Proven ability to translate complex business needs into technical workflows, including the creation of visual diagrams and implementation documentation.
• Advanced Communication: Exceptional ability to communicate technical concepts clearly and effectively to both engineers and non-technical stakeholders (written and verbal).
• Consultative Mindset: A strategic problem solver with a "can-do" attitude and a deep commitment to customer success and service excellence.
• Technical Proficiency: Comfortable troubleshooting web technologies (e.g., APIs, JS SDKs, HTML) and performing root-cause analysis for third-party integrations.

Compensation Package:

Base Salary: $70,000 - $90,000
Bonus Potential

Perks include:

• Employer Covered Medical, Dental and Vision Insurance [Dental and Vision only available in USA]
• Unlimited PTO and paid holidays
• 401(k) (No matching at this time) [USA only]
• Paid parental leave for putting your family first
• Startup-like environment, without the constant rush to raise the next round of funding
• A very collaborative team and culture
• Education, gym, and equipment stipend

Join Our Exceptional Team

Dive into a role where respect, ownership, and mindfulness define our culture. As a valued team member, you'll enjoy the freedom to innovate and excel, supported by the tools and equipment you need to succeed.

Balance, Growth, and Connection

Work/Life Harmony: Embrace unlimited PTO and a healthy balance that respects your life outside work.

Continuous Growth: Regular feedback and discussions about your career path keep you moving forward.

Inclusive Community: Be part of a welcoming, engaging workplace that celebrates diversity and fun.

We offer a dynamic environment where excellence is rewarded, your well-being is a priority, and every day brings a chance to make meaningful connections. Ready for a truly rewarding challenge? We're excited to meet you.