EverHealth - Customer Experience Internship… at EverCommerce · Remote

Summary: EverCommerce is on a mission to digitally transform the service economy with tailored SaaS solutions. They are seeking a Customer Experience Summer Intern to support Onboarding and Implementation, Customer Success, and Customer Support while gaining hands-on experience and contributing to meaningful projects. Responsibilities: - Support CX Onboarding & Implementation, Customer Success, and Support teams through rotational exposure to core workflows and initiatives - Assist with documenting and improving CX processes, SOPs, playbooks, and enablement materials - Help organize, validate, and maintain CX knowledge bases and internal documentation - Support data collection, reporting, and insights related to customer experience metrics (e.g., CSAT, NPS, case trends, QA themes) - Collaborate with CX partners on projects related to process optimization, tooling improvements, AI/automation support, and customer journey enhancements - Participate in CX team meetings, training sessions, and cross-functional working groups - Conduct research, synthesize findings, and present recommendations for improving customer experience and internal efficiency - Assist with ad hoc CX initiatives and special projects as business needs evolve - Prepare and present a final internship project highlighting learnings, outcomes, and recommendations Required Qualifications: - High level of attention to detail/accuracy - Exercise discretion and good judgment and maintain confidentiality when handling sensitive information - Positive attitude approaching any task no matter how big/small - Approaches projects with creativity and is willing to think outside of the box - Effective communication skills, both written and verbal, with the ability to present complex information in a clear and concise manner - Proactive, self-motivated, and able to work both independently and collaboratively in a fast-paced environment - Willing to travel for Denver, Colorado for the intern kickoff week and possibly the Intern executive presentations - Rising juniors and seniors pursuing a bachelor's degree from an accredited university - Applicants to be currently authorized to work in the United States on a full-time basis from June to August 2026 - Must be willing to commit to a 10-week internship in the Summer of 2026 (June-August) on a full-time basis - Enthusiastic about technology and committed to professional development - Good written and verbal communication skills - Willing to learn and collaborate with your teammates Important Skills: self-motivated