Order Management Specialist at European Hair Institute in CA

Job Posting Title Order Management Specialist

The challenge An exciting opportunity has arisen to contribute to Haier Europe. The Company is on a journey to achieve ambitious growth and leadership objectives in the region, and we are seeking someone passionate, proactive, self-driven, and motivated to join a team of open-minded individuals. We are looking for someone who embodies the Company’s core behaviors, based on our Own It model : Zero Distance, Agility, Entrepreneurship, Ecosystem and Build Trust. A true change agent who acts with integrity, collaborates across boundaries, adapts quickly, takes initiative and keeps users at the center — fostering an open, innovative, and high-performing environment.

What you will do

Working with sales and the company’s customers to ensure the smooth and effective processing of orders. Responsible to process delivery and collection of orders, checking product availability and order details, booking deliveries and resolving any customer queries to ensure that customer orders are shipped on time, respecting the SLA agreed with markets in terms of order to deliver time, and to guarantee that shipments are assigned to the correct carriers to ensure the cost target.

Main responsibilities:

• Daily processing of all orders received and checking of order details
• Verify that customer orders are not blocked and in case of contact the different departments to unblock the orders
• Work with planning team to ensure customer orders can be fulfilled on time and in full and in case of back orders and give feedback about possible availability date
• Mange Booking of deliveries with customers
• Delivery/customer dispute resolution and process all customer claims and book them and ask for issuing CN/DN
• Manage promo orders
• Manage consumables orders
• Manage direct deliveries and combined with finish goods
• Prepare the documentation to get the certificate of origin
• Issue the export invoices

What you need to succeed

Education: University degree in Economics, Engineering management

Languages: Fluent English; any other foreign language would be a plus

Skills:

• Good interpersonal and networking skills
• Ability to balance multiple tasks

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Haier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.