Stability / Sensory Project Coordinator at Eurofins… · Des Moines

companyDescription Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products. In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. jobDescription Mon - Fri (8am - 4:30pm) 1. Performs any combination of sample accession tasks including: opening, entering, tracking, labeling, and disposition of stability samples. Reviews sample inventory against samples to ensure accuracy and communicate discrepancies. 2. Responsible for the movement of samples to and from stability chambers. 3. Ability to log detailed stability studies using appropriate documentation. 4. Coordinates and/or handles all chamber-related activities including but not limited to: monitoring, environmental data review, alarm response, maintenance, minor chamber repairs, and logbook accuracy. 5. Informs Department Leader, QA, Client Services, and/or other relevant management of any problems/deviations which may affect the integrity of the study and recommends corrective action. 6. Assists in supplying clients with information on Eurofins' scientific capabilities and the technical and administrative support services available. 7. Assists in generating, reviewing, and finalizing stability protocols and price quotes. 8. Responsible for facilitating the exchange of information between clients and the technical/administrative staff of the lab via email and phone. 9. Responds to client requests in the time frame set by the Service Level Agreement. 10. Coordinates and tracks sample data for clients requiring special account monitoring or reporting procedures. Maintain appropriate follow-up with accounts to ensure customer satisfaction. 11. Files customer complaints. 12. Assists in responding to QA, client, and regulatory questions or requests. 13. Coordinates with other departments, partner labs, or outside stability space providers to ensure accurate set up of stability studies. 14. Responsible for upkeep, entry, and accuracy of sample tracking systems. 15. Monitors progress and status of assigned studies. Ensures that all experimental data, including observations of unanticipated responses to testing, are accurately recorded and verified. 16. Reviews study data for scientific accuracy and completeness. 17. Able to prioritize urgent client needs, and crises without neglecting other duties. 18. Introduces and independently develops improvement ideas. Ability to work interdepartmentally with others. 19. Solves problems independently, contacting appropriate personnel for assistance/clarification. 20. Coordinates sensory evaluation testing panels for client studies. Responsible for understanding client needs, as well as understanding safety concerns for the panelists, and providing appropriate testing structure. Collates panelist responses and reports them in a timely manner. 21. Participate in sensory panel qualification, and routinely execute sensory evaluation. 22. Assists in providing training and screening for new organoleptic panelists. 23. Able to use and have working knowledge of required systems. 24. Maintains an orderly, clean, and safe work area. 25. Ensures that proprietary methodologies are not disclosed to non-employees except as approved by Management. 26. Maintains cooperative working relationships with company employees. This includes “intra” and “inter” Business Unit employees. 27. Promotes the company image through the exercising of sound and ethical business practices as related to the public and our customers. 28. Able to access and explain all functionalities of EOL to assist client inquiries. 29. Provide training presentation to laboratory personnel on topics relating to area of expertise. 30. Other tasks as assigned qualifications Participate in sensory panel qualification and routinely execute sensory evaluation. Exchange of information between clients and the technical/administrative staff of the lab via email and phone. Excellent interpersonal, organizational, documentation, and analytical skills. Excellent communication skills. Responsive, independent problem solver and action oriented. Minimum of three years of work experience in related field. Bachelor's degree (related science field is preferred). Experience may be substituted for education. Proficient in Microsoft Office suite. Working knowledge of company procedures for sample receipt, transfer, shipping, and production flow. Knowledge of chamber operation and basic understanding of supporting operational systems is desired. Basic understanding of ISO 17025 guidelines. additionalInformation What we offer: Excellent full time benefits including comprehensive medical coverage, dental, and vision options Life and disability insurance 401(k) with company match Paid vacation and holidays Eurofins USA Food Testing is a Disabled and Veteran Equal Employment Opportunity employer.