IT Field Service Engineer at Eurofins in Cardiff, Wales, gb

Company Description

Eurofins Forensic Services (EFS) is the largest forensic service provider in the UK and Europe. We are part of Eurofins Scientific, which is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on and forensics. Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. In 2025, Eurofins generated total revenues of EUR 7.2 billion, and has been among the best performing stocks in Europe over the past 20 years.

Lextox are a UKAS accredited laboratory based in Cardiff, providing drug, alcohol and DNA testing services for family law cases and childcare proceedings.

Job Description

We are currently recruiting for an IT Field Service Engineer to join our team at Lextox, on a full time and permanent basis.

As an IT Field Service Engineer, you will provide high-quality onsite IT support to users across multiple locations, ensuring desktops, laptops, laboratory equipment, and site-based technology operate effectively and securely. You will also contribute to IT projects, technology refresh programmes, and operational improvements that support the delivery of forensic services.

Key responsibilities include:

• Providing onsite IT support for desktops, laptops, peripherals, and specialist laboratory devices.
• Diagnosing and resolving hardware, software, and connectivity issues in line with agreed service levels.
• Installing, configuring, maintaining, and replacing IT equipment and software.
• Supporting user onboarding, account administration, and access requests.
• Assisting with IT deployments, technology refreshes, and site-based projects.
• Performing basic network support activities, including patching and connectivity checks.
• Maintaining accurate records within ticketing and asset management systems.
• Supporting audits and ensuring compliance with security, data protection, and company policies.
• Participating in the IT Infrastructure on-call rota to support critical incidents when required.

Qualifications

Essential

• Experience in an IT Field Service, Desktop Support, or similar end-user support role.
• Strong knowledge of:
  • Windows desktops and laptops.
  • Common end-user applications and peripherals.
  • Hardware troubleshooting and break/fix support.
• Excellent customer service and communication skills.
• Ability to work independently across multiple locations.
• Full UK driving licence and willingness to travel regularly throughout the UK.
• Right to work in the UK

Desirable

• Experience supporting laboratory, forensic, healthcare, or other regulated environments.
• Knowledge of ITIL service management practices.
• Experience using service desk, ticketing, or asset management systems.
• Relevant IT certifications or technical training.

Personal Attributes

• Customer-focused with a strong service mindset.
• Organised, reliable, and detail oriented.
• Calm and effective under pressure.
• Proactive with a willingness to learn and develop new technical skills.
• A collaborative team player with a professional attitude.

Additional Information

• Frequent travel throughout the UK is required.
• This role requires security clearance and successful pre-employment screening.
• Flexibility to participate in an on-call rota and provide occasional out-of-hours support will be required.

Please note that we reserve the right to close any adverts once we have received a sufficient number of applications. If you decide to apply for this post but do not hear back from us within two weeks of your application, please assume that you have not been short-listed on this occasion.

Lextox is a committed equal opportunities employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable UK employment law.