NOC Engineer at euNetworks in Sofia, Sofia-City, Bulgaria

About euNetworks and expansion of our operations to Sofia euNetworks is a critical bandwidth infrastructure provider, a specialist in connecting data centres and critical locations across Europe, and a leading cloud connectivity provider. We build and invest in city and long haul fibre networks and today we own and operate deep fibre networks in 17 cities, with a long haul network spanning more than 66,000 kilometres.

Headquartered in London, with our team of over 350 people located across 7 European countries, we’re excited to be expanding our business to Sofia, our eighth office location. We’re opening a new office and building a team in Bulgaria as we lay the foundations for the next phase of our growth. It’s an exciting time to join euNetworks and our new team will be pivotal to our growth.

We’re developing a new customer centre of excellence in Sofia – an important next step in how we support our existing and new customers. euNetworks serve, support and partner with some of the most discerning users of connectivity in the world – from hyperscalers, cloud service providers, data centre operators, telecom and mobile operators, to media broadcasters and enterprises across a range of sectors. Our customer base is at the centre of technological transformation and we’re building and investing in our networks to support them.

As well as a fantastic opportunity to interact and learn from so many of these large organisations in our customer base, joining euNetworks as we continue our journey offers new Sofia employees great training and development opportunities and being an important part of a multi-functional team spanning the European continent.

The Role

This an opportunity for an experienced Network Operations Engineer to be part of a positive work environment, working alongside a team of both developing and experienced NOC Engineers, providing outstanding customer service to our customer base of fibre, wavelengths and ethernet services: responsible for great communication to our customers covering Incident Management, Change Management and Service Restoration of network and customer issues.

As a Tier 2 Engineer, you will be responsible for pro-active Network monitoring, Incident Management, Change Management and Service Restoration of network and customer issues using your technical knowledge & skills, in a shift team of Tier 1 Engineers and Shift Leaders.

What will you be doing?

• Monitoring the core network infrastructure of a European telecommunication network
• Own and manage incidents from initial reporting until resolution, ensuring SLA targets are achieved
• Responsible for troubleshooting, and support of customer issues
• Remotely test data /transmission circuits, troubleshoot problems, and work with third party vendors.
• Managing the ticket queue: own and manage incidents from initial reporting until resolution, ensuring SLA targets are achieved
• Ensure correct data in the Ticket system and derive improvements if needed.
• Proactively track and make supplier escalations as appropriate
• Liaison with other euNetworks departments during incident and change management lifecycle
• Engage other internal groups as required to ensure speedy resolution of Incidents
• Monitor change maintenance as detailed in our change management system
• Ensure frequent communication to our customer during the incident process

Team structure: You will be providing guidance and support to CCA, Tier 1 Engineers and junior members of the team. You will receive guidance and support from the NOC Manager, Shift Leaders, CAS, Access, TSS Engineers, Managers and other stakeholders.

What do we want from you?

• Passionate about good customer experience.
• Over 3 years' experience in an operations environment with a technical network
• Experience managing complex faults on IP and/or Transport Networks
  • Operational support within various WAN infrastructures in a Telecoms/ISP environment:
  • Use of OSS management systems, SNMP, syslog, TACACS/RADIUS,
  • Routing protocol experience, especially ISIS and OSPF
  • Ethernet-based including VLAN / MPLS technologies
  • Knowledge of Juniper Junos and Cisco IOS based infrastructures
  • Experience operating Juniper/Cisco/Huawai based IP-architectures.
• Experience managing complex faults on optical DWDM networks and underlying technology
  • Understanding of fibre based and transport protocols:
  • CWDM/DWDM architectures
  • Operational support and use of Huawei, Infinera, Ciena or similar vendor equipment.
• Knowledge of data principles, customer applications and troubleshooting techniques.
• Ability to think logically when under pressure
• Ability to interpret large amounts of technical information
• Fluent written and spoken English is essential. Other European languages are beneficial.
• Excellent customer focus and understanding of the culture of an international company in a fast-growing market

If this position is of interest but you don’t think you meet all of the criteria listed, please consider applying still. euNetworks looks to recruit people with the right attitude, potential and ambition and for the right candidate, we will provide further training and support to enable you to develop in the role.

What can we offer you?

We’re a multi-faceted company that has been consistently growing for over 10 years but we remain committed to our company values and hiring people who want to be part of the team and make a contribution.

We invest in our people by offering a range of benefits and development opportunities that are shaped to fit each of the countries we operate in.

Our Family Friendly Policy delivers enhanced and inclusive parental benefits that can viewed here. For more detail on our bonus system, holiday allowance and other leave entitlements contact us directly at recruitment@eunetworks.com

Our Love To Learn initiative delivers focused company wide training sessions across a range of skills, suitable for every role and level. These are complemented by individual training and progression plans. We partner with industry specialists to offer comprehensive mental wellbeing support and training.

We offer early career opportunities including apprenticeships, internships and an established graduate programme.

Please let us know if you have any accessibility requirements or questions to assist you through the selection process and your decision making.

Diversity, Equity and Inclusion

Our company values drive our behaviour and form the basis of how we operate our business, work as a team and as individuals. We respect and trust one another and all of our stakeholders. We embrace diversity and inclusion in all that we do. Building a diverse, equitable and inclusive culture is a priority at euNetworks.

We strive to ensure a welcoming environment, where everyone can provide equally respected input, in a safe place, judgment free. Our employees work together through our ‘You Belong Here’ initiative to deliver meaningful developments and programs for the benefit and inclusion of all.

We are proud to be an equal opportunity employer and seek people looking to build a long and meaningful career at euNetworks. We commit to providing each individual with the support, continued learning and the tools to achieve their goals and an environment in which they can thrive.