Veterinary Customer Service Representative at Ethos… · Latham

Summary: Ethos Veterinary Health is a premier network of specialty and emergency hospitals dedicated to advancing the veterinary profession. They are seeking a Veterinary Customer Service Representative to support their emergency department by welcoming and assisting clients, ensuring a positive experience through effective communication and appointment coordination. Responsibilities: - Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person - Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process - Communication Expertise: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged - Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail Required Qualifications: - Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported - Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for - Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience - Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace - Fluent English skills (speaking & reading) are required for the role Benefits: CE Allowance, Uniform Allowance, Paid Time Off, RECOVER Training, Holidays = DOUBLE pay!, Medical/Dental/Vision, Short & Long-Term Disability, Life Insurance, 401k with employer match, Employee Pet Discount, Access to VetBloom for RACE-approved continuing education and training, Access to VetGirl Subscription, Partnership with Penn Foster Veterinary Technology program, including scholarships, License application and renewal reimbursement for LVTs., Financial support and onsite mentorship for those pursuing VTS certification