Veterinary Client Service Representative- Per… at Ethos… · Colorado…

Summary: Ethos Veterinary Health is a premier network of specialty and emergency hospitals dedicated to delivering exceptional care for pets. They are seeking a Client Service Representative to support their emergency and critical care departments by welcoming and assisting clients, educating them about services, and maintaining accurate records. Responsibilities: - Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person - Appointment Coordination: Assist clients in the emergency room check-in process, ensuring a caring, compassionate and efficient process - Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged - Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail Required Qualifications: - Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported - Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for - Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience - Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace - Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus! - At least 1 year of experience in customer service required, veterinary experience preferred Preferred Qualifications: - Veterinary experience preferred Required Skills: Veterinary Client Service Benefits: Medical, Dental, Vision, A 401k with employer match, Paid time off (including sick time), Paid sick and safe leave, Public health emergency leave