Veterinary Client Service Representative-… at Ethos… · Boulder

Summary: Ethos Veterinary Health is a leading provider of specialty and 24-hour emergency veterinary services. They are currently seeking a Client Service Representative to join their Client Services team, acting as the face of CASE for clients and providing high quality customer service while supporting the hospital team. Responsibilities: - Provide high quality customer service that meets or exceeds the expectations of our clients - Facilitate admission of patients - Support the doctors and support staff as needed - Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief - Collect deposits for appointments and procedures - Communicate patient progress/owner updates to clients in the lobby - Answer questions clients may have while in the lobby - Schedule future appointments/follow up as needed - Sign in visitors and vendors - Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion - Assist with basic onboarding and introductory training of new team members - Daily cleaning of front desk/lobby area – wipe down surfaces, sweep lobby, etc - Maintain coffee and supplies for client use - Ability to work nights, weekends, holidays as needed to fit the needs of a 24/7 emergency veterinary hospital - Uphold our Core Values in all aspects of the job: Collaboration, Integrity, Respect, and Compassion Required Qualifications: - Provide high quality customer service that meets or exceeds the expectations of our clients - Facilitate admission of patients - Support the doctors and support staff as needed - Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief - Collect deposits for appointments and procedures - Communicate patient progress/owner updates to clients in the lobby - Answer questions clients may have while in the lobby - Schedule future appointments/follow up as needed - Sign in visitors and vendors - Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion - Assist with basic onboarding and introductory training of new team members - Daily cleaning of front desk/lobby area – wipe down surfaces, sweep lobby, etc - Maintain coffee and supplies for client use - Ability to work nights, weekends, holidays as needed to fit the needs of a 24/7 emergency veterinary hospital - Uphold our Core Values in all aspects of the job: Collaboration, Integrity, Respect, and Compassion - Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus! - Ability to work independently and with little or no supervision - Ability to multi-task and produce quality work while making effective decisions Required Skills: Euthanasia Paperwork, Appointment Scheduling, Multilingual Fluency, Compassion, Respect Benefits: Medical, Dental, Vision, 401k with employer match, Paid time off (including sick time), Paid sick and safe leave, Public health emergency leave