Customer Service Representative, Per Diem at Ethos… · Honolulu

Summary: Ethos Veterinary Health is an advanced 24-hour veterinary emergency and specialty hospital. They are seeking a Client Service Representative to provide exceptional customer service and perform day-to-day operations at the front desk, ensuring high-quality care and satisfaction for clients. Responsibilities: - Welcome our clients in a friendly, helpful, and compassionate manner - Prepare and review documents and medical records accurately and completely - Educate and advise clients regarding Veterinary Specialty Hospital services and practices - Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times - Process admissions and discharges accurately; schedule follow up appointments as necessary - Process invoices and payments accurately - Update and maintain client/pet records and files in accordance with Veterinary Specialty Hospital legal requirements - Assist with other administrative duties such as scanning, faxing, emailing, for example Required Qualifications: - Exceptional customer service skills - Ability to welcome clients in a friendly, helpful, and compassionate manner - Ability to prepare and review documents and medical records accurately and completely - Ability to educate and advise clients regarding Veterinary Specialty Hospital services and practices - Ability to process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for clients - Ability to process admissions and discharges accurately and schedule follow-up appointments as necessary - Ability to process invoices and payments accurately - Ability to update and maintain client/pet records and files in accordance with Veterinary Specialty Hospital legal requirements - Ability to assist with other administrative duties such as scanning, faxing, and emailing - Excellent interpersonal skills - Ability to develop and maintain positive working relationships with others - Ability to support team to reach common goals - Ability to listen and respond appropriately to the concerns of other employees - Fundamental knowledge of windows based computer programs - Proven effective communication skills - Ability to multitask and prioritize - Ability to recognize and seek guidance in all client-related cases where protocol does not apply Required Skills: Windows, Document Preparation, Medical Records Management, Appointment Scheduling, Invoice Processing Benefits: Medical, Dental, Vision, A 401k with employer match, Paid time off (including sick time)