Client Service Representative, Overnight at Ethos… · Alpharetta

Summary: Ethos Veterinary Health is a leading network of specialty and emergency veterinary hospitals across North America. They are seeking an Overnight Client Care Representative to provide outstanding client service and care, ensuring a positive hospital culture while working with clients and their pets. Responsibilities: - Maintain a positive, respectful, uplifting hospital culture - Adapt to the individual needs of each client and their patient - Provide outstanding client service and excellent care Required Qualifications: - High School diploma or equivalent required - Veterinary-based customer service experience prioritized - Basic knowledge of veterinary environment, terminology, and protocols required - Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors required - Experience with multi-line telephone systems required - Proficient computer skills required - Attention to detail required - Excellent verbal and written communication skills with both clients and team members required - Fluent English skills (speaking & reading) required Preferred Qualifications: - Familiarity with EzyVet preferred - Fluency in multiple languages a plus Required Skills: Veterinary customer service, EzyVet, Veterinary terminology, Veterinary protocols, Multi-line telephone systems, English fluency Benefits: Uniform Allowance, Paid Time Off, Medical/Dental/Vision, 401(k) with employer matching, Employee Pet Discount, Short & Long-Term Disability, Health Savings & Flexible Spending Accounts, Life Insurance, Professional Development Assistance, Employee Referral Program, Employee Assistance Program, And more!