Client Service Coordinator, Per Diem at Ethos… · San…

Summary: Ethos Veterinary Health is a leading network of specialty and emergency hospitals for pets. They are seeking a Client Service Coordinator to provide exceptional client service and manage clinic operations on a per diem basis, ensuring a welcoming environment for both pets and their owners. Responsibilities: - Greet clients and pets with warmth, ensuring a positive experience - Coordinate appointments, procedures, and clinic operations - Answer phones, respond to emails, and manage messages via Tiger Text - Accurately maintain client and patient records in PIM software (EzyVet) while ensuring confidentiality - Process client paperwork, verify information, and handle payments - Assist with fee calculations, process payments, and generate invoices - Provide general pet care guidance and answer client questions - Keep the reception area organized, clean, and welcoming - Work closely with veterinary staff to support smooth clinic operations - Handle urgent situations calmly, escalating as appropriate - Address client concerns professionally and efficiently Required Qualifications: - High school diploma or equivalent - 1+ years of customer service experience (veterinary experience preferred) - 1+ years of hospitality experience, providing a welcoming environment for clients - Proficiency in Microsoft Office Suite (Word, Excel, Outlook) - Comfortable with typing 45+ WPM, 10-key calculator use, and data entry - Strong phone etiquette and client communication skills Preferred Qualifications: - Experience with PIM software (EzyVet) Required Skills: Microsoft Office Suite, Typing 45+ WPM, 10-key calculator use, Data entry, PIM software (EzyVet), Client communication, Compassion Benefits: Medical, Dental, Vision, A 401k with employer match, Paid time off (including sick time)