Team Member at Ethos Hospitality Group in Cleveland, OH

Summary:

Rebol Team Member is a catch-all term at Rebol. They are responsible for taking our guests food and beverage orders, preparing coffee drinks, smoothies, milkshakes, and other misc. beverages. They are also responsible for completing transactions, returning proper change, sending food out correctly, and helping prepare food when necessary. All of this, while delivering world-class customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Report to work as scheduled, on time, well-groomed and dressed in proper uniform.
• Greet and serve guests in a prompt, friendly, professional way.
• Know all menu items, and how to properly ring them in via our POS system.
• Take food and drink orders promptly and accurately, with a smile on your face.
• Pickup orders in window and deliver completed meals to correct customers in a timely manner.
• Check back with customers to ensure satisfaction with food and service, refill drinks, and take any additional orders.
• Handle transactions and give appropriate change
• Handle complaints in a calm, courteous manner. Inform supervisor of any complaints or suggestions.
• Restock service areas.
• Keep service areas clean and complete all assigned cleaning tasks.
• Prepare all beverage – hot and cold.
• Prep all items for our beverage menu during down times.
• Help out preparing and serving food when necessary.

NON-ESSENTIAL DUTIES:

• Respond quickly to sweeping and mopping up messes.
• Maintaining cleanliness at tables, in the bathrooms, and around the restaurant in general.
• Perform any other tasks as assigned by Manager.

OTHER SKILLS and ABILITIES:

• Ability to operate all electrical or mechanical devices adhering to all safety rules.
• Ability to maintain proper attitude, professionalism, and teamwork in areas of customer service and restaurant operations.
• Ability to tolerate cleaning solutions on a regular basis.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); or related experience preferred but not required; or equivalent combination of education and experience. Additional experience in area of food server desired but not required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to lift 30 lb. regularly and 50 lb. occasionally.

ENVIRONMENTAL DEMANDS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to work in an environment with frequent interruptions and customer interaction.

Ability to work in cooler for up to one hour.

Ability to stand for long periods of time.