Eteam
Customer Support Executive at Eteam in Mumbai (All Areas)
Skills
Job Description
Role & responsibilities
Company: Accenture (Payroll: eTeam Info Services)
Job Location: Mumbai | Bengaluru | Pune
Work Mode: Work from Office (WFO)
Shift: Rotational US Shifts (5 Days Working)
Working Days: Rotational work week (MondayFriday / Tuesday–Saturday / Wednesday–Sunday)About the RoleWe are hiring Customer Support Associates to provide excellent support to customers through Voice, Chat, and Email. You will assist candidates/customers by resolving their queries, guiding them through the self-service portal, and ensuring a smooth customer experience.Freshers with excellent communication skills are welcome to apply.Key Responsibilities
- Handle customer queries through Voice, Chat, and Email.
- Resolve customer issues within defined timelines.
- Guide customers in using the online self-service portal.
- Create and update customer cases in the support system.
- Escalate unresolved issues to the appropriate team when required.
- Maintain high customer satisfaction and quality standards.
- Follow company processes, security guidelines, and data privacy policies.
- Coordinate effectively with internal teams for faster issue resolution.
- Meet daily productivity and service quality targets.
Eligibility
- Graduate in any discipline.
- Freshers and experienced candidates can apply.
- Prior International BPO experience is an added advantage.
- Excellent verbal and written English communication skills.
- Basic computer knowledge and good typing skills.
- Willing to work from the office in rotational US shifts.
Required Skills
- Strong communication and customer service skills.
- Good problem-solving ability.
- Quick learner with a positive attitude.
- Team player with attention to detail.
- Ability to work under pressure and meet targets.
- Basic knowledge of MS Office and internet applications.
Selection Process
- Versant Assessment (Minimum Score: 58)
- Communication Discussion (CD)
- Operations Interview (OPS)
Why Join Us?
- Opportunity to work with Accenture.
- Professional work environment.
- Career growth opportunities.
- Training and continuous learning support.
- Exposure to global customers and international processes.
Payroll: eTeam InfoServices
Client: Accenture