IT Systems Specialist at ETAP Software in Irvine, CA

Summary: ETAP Software empowers customers with innovative software solutions for electrical systems, supporting their digital transformation and sustainable energy transitions. The IT Systems Specialist role involves providing hands-on technical support, managing user issues, and assisting with Microsoft 365 and cloud-first migrations. Responsibilities: - Triage, resolve and own Jira Cloud tickets for user issues (access, email/Teams/OneDrive, printers, apps, device troubleshooting) - Escalate complex issues as needed and provide both onsite and remote support for Irvine employees - Clearly document solutions and contribute to a growing knowledge base to streamline future support - Handle routine admin tasks (onboard/offboards, group memberships, mailbox access, aliases, licensing, MFA resets), troubleshoot access issues, and assist with SSO deployments and cutovers - Stage and deploy new laptops/desktops using Intune/Autopilot or standard builds, install apps/drivers/security agents, set up desks and conference rooms, swap hardware, and manage loaners - Assist with virtualization (Hyper-V, VMware ESXi, Proxmox), connectivity troubleshooting (SASE/SD-WAN/VPN/LAN/Wi-Fi), and participate in software/hardware rollouts and patch cycles - Maintain accurate hardware inventory and lifecycle tracking in Lansweeper, including assignments, returns, replacements, and warranty notes - Take on new projects and collaborate with the team to enhance our IT business systems Required Qualifications: - Bachelor's degree in information technology, Computer Science, or a related field, or equivalent relevant work experience - Strong troubleshooting skills with Windows - Ability to troubleshoot and resolve issues across Windows operating systems, server environments, and network connectivity - Comfortable with identity management and SaaS apps (Microsoft 365 proficiency required) - Experience with ticketing workflows (Jira Cloud preferred) - Solid understanding of fundamental computing concepts and principles - Excellent communication skills, thrives in fast-paced, dynamic environments, and reliable follow-through Preferred Qualifications: - Intune/Autopilot experience - SSO knowledge (SAML/OIDC, onboarding, cutovers) - Familiarity with backup solutions, disaster recovery planning, and business continuity procedures - Proficiency in managing and troubleshooting Active Directory, group policies, and user account administration - Virtualization exposure - Asset management tools like Lansweeper - Basic PowerShell scripting Required Skills: Microsoft 365, Active Directory, Troubleshooting Important Skills: Virtualization, Ticketing Workflows, Identity Management Nice-to-Have Skills: PowerShell Scripting, Backup Solutions, Asset Management