Benefits and Absence Representative at Essentia Health in Duluth, MN

Building Location:

Business Service Center

Department:

1007100 HR OPERATIONS - EH SS

Job Description:

The Benefits and Absence Representative assists staff across the organization with the utilization and understanding of benefit and absence plans. Responsibilities include administering leave of absence programs to ensure compliance with federal and state leave of absence requirements, ADAAA, Essentia Health policies and procedures, and collective bargaining agreements. The Benefits and Absence Representative also demonstrates excellent customer service by responding to both internal and external inquiries about benefits and absence-related matters.

Education Qualifications:

Key Responsibilities:

• Administers benefit and absence plans, including resolving issues, entering or updating information, reviewing and resolving reports, and assisting with enrollment processes
• Processes and distributes leave of absence documents regarding FMLA, employment status and any other leave of absence communication
• Communicates work restriction notifications to management and coordinates the interactive process when necessary
• Coordinates and partners with other areas as required
• Responds to complex telephone or written inquiries received from past and present Essentia Health employees
• Shares knowledge with and provides back-up and overflow telephone and email support to first level representatives
• Identifies opportunities to update or change the information knowledge base utilized by representatives and represents area of expertise on projects or initiatives

Education Requirement:

• Associate's degree plus 1 year of experience
• OR
• 3 years of experience in a customer service or human resources environment

Required Qualifications:

• Excellent communication and interpersonal skills
• Ability to work collaboratively with cross-functional teams
• Detail-oriented with strong analytical and problem-solving abilities
• Proficient in HRIS systems and other relevant software, specifically Workday

Preferred Qualifications:

• Prior experience in benefits, leaves of absence, or human resources

Licensure/Certification Qualifications:

FTE:

1

Possible Remote/Hybrid Option: Remote

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time:

Shift End Time:

Weekends:

Holidays:

No

Call Obligation:

No

Union:

Union Posting Deadline:

Compensation Range: $21.72 - $32.58

Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.