QA Product Engineer II – ArcGIS Hub at Esri in Charlotte, NC

Overview At Esri, we make the world’s most powerful software that accelerates decision-making by unlocking the crucial context of location. Our customers tackle complex issues like sustainable development, supply chain management, public health, and community resilience. We create technology to support their efforts and shape our future; our customers inspire everything we do. ArcGIS Hub is quickly expanding the ability to bring people together to discuss and collaborate spatially around ArcGIS’s catalog of authoritative data. In this role you will focus on working directly with product and software engineers to ensure functionality meets our high standards of release readiness. Responsibilities Partner with product and software engineers to clarify acceptance criteria and translate them into maintainable manual and automated test coverage Perform risk-based testing of functionality, including validation of accessibility, internationalization/localization, security, and privacy requirements Perform structured exploratory and scenario-based testing across key user workflows to uncover usability, edge cases, and integration issues Validate and triage defect reports in collaboration with Esri Support Services, review with development team for resolution Communicate quality status, risks, and recommendations via dashboards, written summaries, and verbal updates to support informed release decisions Review automated test coverage and results to assess effectiveness, surface gaps, and recommend areas for improvements Lead risk assessment for assigned features, evaluating functional, technical, and user-facing risks to inform test focus and release readiness decisions Requirements 2+ years of QA experience testing modern web applications in an Agile environment Experience with web UI test automation tooling such as Playwright Experience testing REST APIs and validating integrations (JSON/HTTP) Familiarity with JavaScript/TypeScript to read and reason about automated test cases to better understand coverage and recommend areas of improvement Intermediate understanding of web fundamentals (HTML/CSS, components, APIs) and UI/UX principles Intermediate understanding of accessibility (WCAG) and internationalization/localization (i18n/l10n) practices Proven problem-solving skills to isolate issues, document clearly, and collaborate effectively to resolve product deficiencies Bachelor’s degree in Computer Science, GIS, Information Science, or another related technical Recommended Qualifications QA experience testing modern web applications in an Agile environment Experience supporting enterprise-scale or other developer-focused products Experience working closely with product to assess delivery risk and release impact Familiarity with interpreting automated test results, monitoring dashboards, or other quality signals to assess system health #LI-DV2 #LI-Onsite Total Rewards Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the base salary range is $79,664—$133,120 USD The Company At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here. If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply! Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.