IT & Test Automation Intern at Esper in Bellevue, WA

Summary: Esper is a company that revolutionizes device management to drive business growth. They are seeking a curious, hands-on intern to support both Product and IT teams, gaining exposure to device validation, test automation, IT operations, and internal tooling. Responsibilities: - Unbox and onboard partner hardware, logging assets accurately in Asset Panda - Run device validation processes and maintain lab and virtual devices - Assist with API workflows and scripting to support test automation - Build and maintain automated workflows using AI tooling and internal platforms - Field internal helpdesk tickets covering laptops (macOS, Windows 11 Pro), SaaS tools, and IoT devices - Provision and configure new computers following documented workflows - Maintain and update inventory records in Asset Panda - Keep the IT internal wiki (Confluence) accurate and up to date - Organize and restock IT supplies as needed Required Qualifications: - Currently enrolled in a college program (or high school senior with strong technical interest) in Computer Science, IT, Engineering, or a related field - Comfortable troubleshooting using the OSI model and networking fundamentals - Familiarity with the various mobile and desktop operating systems - Basic Python scripting experience (or eagerness to learn) - Able to follow documented processes and ask good questions - Strong attention to detail, especially with inventory and documentation Preferred Qualifications: - Familiarity with the Android framework - Exposure to device management platforms (e.g., Jamf Pro, MDM concepts) - Experience with ticketing or ITSM tools - Interest in IT security or automation Required Skills: OSI model, Networking fundamentals, Mobile operating systems, Desktop operating systems, Python scripting, Device validation, Test automation, API workflows, AI tooling, Asset management, IT helpdesk support, Provisioning, configuring computers, Inventory management, Confluence, follow documented processes, Asking good questions Benefits: Daily catered lunches, Wide variety of snacks in the office, Stand up desks with 36” curved widescreen monitors for each employee, Team hikes and other fun events (e.g. mini-golf, bowling, board game nights, trivia, outdoor events, etc.) on a monthly basis