Bilingual Teller - Chestnut Street… at ESL Federal… · Rochester

BILINGUAL TELLER - CHESTNUT STREET BRANCH (BILINGUAL ENGLISH/SPANISH) HOURS: 40 SCHEDULE: Monday - Saturday with a day off during the week for working Saturday.  Branch hours are Monday, Thursday & Friday 9:00 a.m. – 5:00 p.m., Tuesday & Wednesday 9:00 a.m. – 4:00 p.m., and Saturday 9:00 a.m. – 1:00 p.m. Must be flexible to meet current and future business needs. COMPREHENSIVE BENEFITS:  ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.  PAY AND INCENTIVE PLAN: $19.66 per hour + 10% premium for bilingual positions In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success. PURPOSE OF POSITION: This position is responsible to effectively and efficiently process customer transactions in a branch environment and refer customers that may need guidance in identifying the right financial solutions. This will lead to building long-term mutually beneficial relationships and support the achievement of business results.  This position is also accountable to engage in supporting the key building blocks to ESL’s success ACCOUNTABILITIES: • Process customer transactions effectively, efficiently and accurately • Meet transactions per FTE target • Meet  balance accuracy standards • Participate in achieving team lead objectives. • Participate in efforts to achieve unit’s customer and employee satisfaction targets as measured through loyalty and employee pulse survey scores. • Ensure compliance with Audit/Operational controls • Adhere to member focus processes and expectations • Participate in coaching processes to improve proficiency in Member Focused behaviors • Attend sales meetings, participate in sales activities to increase sales success • Use same member focus skills and behaviors to foster and meet internal customer satisfaction performance targets. QUALIFICATIONS: • High School diploma or High School equivalency diploma required • Bilingual English/Spanish speaking proficiency required • 6-12 months teller experience preferred • Proficient in PC applications • Good verbal and written communications skills • People and team oriented • Prior sales experienced preferred • Maintains a high degree of flexibility in support of branch needs • Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010. #LI-KZ1