Program Contract Administrator - ICE at Ericsson · San José

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About this opportunity:

The Program Administrator & Contract Administrator is responsible for the administrative, contractual and planning activities related to the project with the customer ICE, ensuring compliance with contractual requirements and the proper use of the SICOP tool for procurement and customer-facing processes.

What you will do:

Coordinate and follow up on the project plan with ICE, in close collaboration with the PMO team and the Project Managers.

Manage all administrative and contractual documentation for the project (purchase orders, contract modifications, minutes, letters, reports, etc.).

Register, update and follow up on processes in ICE’s SICOP tool, ensuring compliance with the customer’s guidelines and timelines.

Support the preparation and maintenance of schedules, milestones, deliverables and project progress reports.

Prepare periodic follow-up reports (contract status, billing milestones, risks and actions) for the internal team and for ICE when required.

Verify that contractual conditions are met (timelines, service levels, technical and administrative requirements) and proactively alert the PMO and project team about deviations.

Coordinate internally with finance, legal, commercial and operations teams to ensure proper execution of the contract with ICE.

Support the preparation of documentation for tender processes, renewals and amendments with ICE, using SICOP where applicable.

Maintain project files and information repositories organized and up to date, ensuring traceability and easy access.

Ensure compliance with Ericsson’s internal policies and processes, as well as ICE’s regulations and procedures.

The skills you bring:

Residency and legal work permit in Costa Rica (mandatory requirement, as the position interacts directly with ICE).

University degree in Business Administration, Engineering, Project Management or related fields.

Minimum of 3–5 years of experience in project administration roles, program coordination or contract administration, ideally in the telecommunications or technology sector.

Knowledge and previous experience working with ICE’s SICOP tool is a strong advantage.

Advanced proficiency in productivity tools (Excel, PowerPoint, Word) and project management systems.

Strong ability to work in a structured way, with high levels of organization and attention to detail.

Ability to collaborate with different internal areas and with the customer, maintaining clear and professional communication.

Intermediate/advanced level of English.

Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Costa Rica (CR) || San Jose

Req ID: 792782