eRecruiter
Digital Sales/Customer Specialist at eRecruiter · Abuja
Entry LevelOn-siteFull-timeAbuja, Federal Capital Territory, Nigeria
Skills
direct salesbusiness developmentconsultancytrainingsales processesproduct knowledgepublic speakingsocial mediadigital skillsenglish fluencymarketingmarket analysistime managementproject managementnegotiationpassionoptimismproactivitycustomer orientationprocess orientationproblem solvingresult-driventeamwork
Job Description
Our client is the regional distributor for the world’s leading manufacturers of sanitary fittings, kitchen, tiles, doors and other interior solutions in Nigeria. They are seeking to hire a Digital Sales/Customer Success Specialist.
The ideal candidate will help develop a Digital product portfolio in terms of turnover, profitability and customer satisfaction, supporting the sales team in maximising product penetration and positioning. To maximise the number of people actively using the cloud platform.
KEY RESPONSIBILITIES
- To achieve sales and profitability target
- To support sales force in pre-sales & sales activities, providing product training to sales force on digital offering.
- To organize and run seminars or webinars to duly promote the digital portfolio
- To directly support customers in having a successful implementation by providing training and tutoring accordingly.
- To create customer case studies and best practices that clearly explain the value and the benefits of the product in terms of attraction, retention of customers and secondary revenues.
- To provide reliable and structured Forecast and Pipeline Management.
- To monitor competitors, in terms of pricing, products feature etc. providing proactive market feedback to HQ
- To interact with marketing & sales mgr to define tailored solutions and initiatives for each vertical market
- To promote and plan initiatives to maximize customer satisfaction
- To monitor discount to maximize profitability
- To support product launch, promotion, and commercial activities to maximize sales.
- Guarantees implementation of products cultural model through company policies and procedures implementation and localization, compliant to Corporate Governance
Requirements:
- Bachelor Degree in STEM (Science, Technology, Engineering, and Mathematics) and Economics
- Experience in direct sales or business development sales support, in consultancy or in training
- Experience in sales processes / business development / customer education
- Membership in Software Companies, Consultancy, Services, Electronic, Fitness
- Consultative Sales techniques
- Long term customer relationship approach
- Product knowledge
- Public Speaking
- Social Media and Digital knowledge/skills
- Fluent in English (mandatory)
- Training & Education
- Eager to learn and grow
- Marketing and Market analysis skills
- Time and project management
- Negotiation skills
REQUIRED PERSONAL SKILLS
- Passion and optimism
- Pioneer Approach
- Proactivity
- Customer and process oriented
- Problem solver
- Result driven
- Team player