Rental Coordinator

Summary: EquipmentShare is a company on a mission to transform the construction industry through innovative technology and real-time support. They are hiring a Rental Coordinator to manage customer relationships, guide clients through the rental process, and develop new sales strategies to enhance customer experience. Responsibilities: - Respond to inbound leads and guide customers through the EquipmentShare rental process - Expand our existing customer base by building relationships with contractors and construction company principals. Educate our customers about the numerous ways EquipmentShare can help save them money, make more money, and operate more efficiently - Maintain and nurture existing customer relationships to ensure our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare. Keep them up-­to­-date about new or additional ways in which EquipmentShare can help improve their business - Promptly respond to and resolve customer inquiries, requests, complaints or other communications - Develop new sales strategies and techniques to increase our market share and improve our customer experience Required Qualifications: - You're a great listener and care about solving your customer's problems - You're energized by building, nurturing and maintaining relationships with customers throughout every step of the rental process - You have strong interpersonal and problem-solving skills - You can adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services - High School diploma or equivalent Benefits: Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply, Competitive compensation, Full medical, dental, and vision coverage for full-time employees, Generous PTO + paid holidays, 401(k) + company match, Tool and boot reimbursements (role dependent), Gym membership stipend + wellness programs (earn PTO and prizes!), Company events, food truck nights, and monthly team dinners, 16 hours of paid volunteer time per year — give back to the community you call home, Career advancement, leadership training, and professional development opportunities, Access to industry leading diagnostic tools