Equiom Group
Senior Service Desk Engineer at Equiom Group in Causeway Bay, Asia, HK
Job Description
Summary and Overview
Senior Service Desk Engineer
Hong Kong
Permanent
Full Time
Competitive Salary & Benefits
Support a global business and make an impact across Asia
At Equiom, technology plays a vital role in supporting our people, clients and international operations. We're looking for a customer-focused and technically skilled Senior Service Desk Engineer to join our Central Technology team.
This is an exciting opportunity to become the primary IT support contact for our Hong Kong and Singapore offices, delivering exceptional technical support while helping to maintain a secure, reliable and modern technology environment. You'll play a key role in supporting colleagues across the region, acting as an escalation point for complex issues and working closely with global technology teams to enhance systems, processes and the overall user experience.
Whether you're resolving technical challenges, supporting new technologies or contributing to business-critical projects, you'll have the opportunity to make a visible impact within a collaborative international organisation.
What You'll Be Doing
Your responsibilities will include:
Acting as the primary IT support contact for our Hong Kong and Singapore offices
Providing first and second-line IT support, ensuring incidents and service requests are resolved efficiently and professionally
Supporting and maintaining Microsoft 365, Azure, Intune, Active Directory and end-user devices
Troubleshooting hardware, software, networking and access-related issues
Acting as an escalation point for more complex technical problems and working with wider IT teams to achieve timely resolutions
Supporting user onboarding, offboarding, patching and access management activities
Monitoring system performance and helping maintain a stable, secure and efficient IT environment
Managing and updating tickets through ServiceNow, ensuring users receive clear and timely communication throughout
Supporting technology upgrades, infrastructure improvements and project delivery
Maintaining accurate documentation and ensuring compliance with IT policies, procedures and security standards
Identifying recurring issues and recommending improvements to enhance service quality and user experience
Participating in on-call support and providing out-of-hours assistance for business-critical systems when required
Supporting colleagues across multiple jurisdictions and occasionally travelling as business needs require
What We're Looking For
We're looking for someone who combines strong technical expertise with a passion for delivering excellent customer service.
You'll ideally have:
Strong knowledge of Windows, Microsoft 365 and Active Directory
Experience supporting Azure Cloud Services, Intune and endpoint management solutions
Proven experience troubleshooting hardware, software and networking issues
Excellent communication and customer service skills
Strong organisational skills and the ability to manage competing priorities
Experience working independently while collaborating effectively within a global team
A proactive and solutions-focused approach to technical support
The ability to remain calm and effective in a fast-paced environment
Bonus Points If You Have
ITIL Foundation certification
Microsoft 365, Azure or Security certifications
Experience using ServiceNow or similar IT Service Management tools
Windows Server administration experience
Exposure to cloud migration, infrastructure modernisation or cybersecurity projects
Experience supporting users across multiple locations or international offices
About You
You're someone who genuinely enjoys helping people and solving technical problems. You take ownership, communicate clearly and pride yourself on delivering a great user experience.
You'll be:
Customer-focused and service-driven
A proactive problem solver who takes initiative
Calm under pressure and able to prioritise effectively
Organised and detail-oriented
A collaborative team player who enjoys sharing knowledge
Curious, adaptable and eager to learn new technologies
Professional, dependable and committed to delivering high-quality support
Group – Let’s Achieve More, Together
For over 45 years, Equiom has supported international businesses and private clients in achieving their ambitions and navigating complexity with confidence.
What sets us apart is how we work together. We value long term relationships, take a thoughtful, forward looking approach and focus on delivering solutions that truly make a difference.
Our people are at the heart of our success. We are proud of the collaborative and supportive culture we have built, where individuals are encouraged to share ideas, challenge thinking and grow professionally.
As we continue to evolve, we are investing in our future, embracing new opportunities and strengthening how we work across our global teams.
It is an exciting time to join Equiom. If you are motivated, curious and ready to contribute, you will find opportunities to develop your career and make a meaningful impact as part of our team.
Thinking of applying?
If this role sounds like a great fit, we’d love to hear from you. Even if you don’t meet every single requirement, we still encourage you to apply if you feel you can bring value to the role.
We know that great candidates don’t always tick every box, so if you’re enthusiastic, motivated and ready to make an impact, let’s start a conversation.
Everyone’s welcome at Equiom
At Equiom, we believe our strength comes from the diversity of our people. We’re proud to be an inclusive, global business where different perspectives, backgrounds and experiences are truly valued.
We welcome applications from individuals of all backgrounds. Whether your qualifications are gained locally or internationally, what matters most is your potential, your mindset and what you can bring to our team. Every application is considered fairly and on its own merit, in line with local employment and equality regulations.