Sr. Product Manager, Product Operations at Equinix · Toronto

Sr. Product Manager, Product Operations Location: Toronto Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary Contributes to the delivery of the Lead-to-Cash transformation by ensuring the operational and structural foundations of the team enable consistent, predictable delivery across four product pillars. The Sr Product Manager, Product Operations is a senior individual contributor reporting directly to the Sr Director, DIO Customer Success. This role owns the team-wide frameworks, governance, intake processes, metrics standards, and operational rituals that allow the four pillars to operate as one team. Product Operations is an org-wide horizontal function. The Sr PM serves all pillars (Customer Support & Case, Service Delivery, Order Platform, Customer Success) as a peer-level coordinator with no direct reports. This is a high-leverage role for an experienced Product Manager who is energized by horizontal influence rather than direct authority. Responsibilities Product Lifecycle Management Define, develop, and manage the lifecycle of the team's Product Operations capabilities — from framework concept through adoption to ongoing iteration Treat Product Operations itself as a product: identify pain points, design solutions, ship them, measure adoption, iterate Product Strategy, Vision and Roadmap Set the vision for Product Operations as a strategic enabling function across all pillars Develop a roadmap for frameworks, governance, and operational rituals that mature alongside the team's transformation work Gather input from peer Directors, Pillar PMs, RTE, and the broader team to ensure Product Operations work reflects real team needs Frameworks, Governance and Intake Design and run the BAU intake process across all four product pillars, governing how non-transformation work flows into the team without disturbing LTC delivery Build and maintain the team's product practice toolkit — capability templates, definition-of-ready criteria, intake forms, decision logs, RACI documentation Standardize metrics and reporting across pillars to enable consistent leadership visibility into team health, capability progress, and BAU volume Own cross-cutting capabilities that don't naturally belong to any single pillar PA-PM Partnership Coordinate with Process Architects across all four pillars on shared standards, templates, and process design conventions Support the broader PA community through framework alignment, even though PAs report into their respective pillars Partner with PMs across pillars on consistent capability definition and acceptance practices Cross Functional Collaboration Effectively maintain and utilize relationships with key stakeholders throughout the team and with cross-functional partners Ensure alignment across pillar priorities through governance forums and cross-pillar rituals Partner with the RTE on PI Planning ceremonies, ART ceremonies, and SAFe ritual cadence Support the borrowed Program Manager on cross-pillar coordination and dependency management Backlog Prioritization Manage the BAU intake backlog and routing decisions, working with Pillar Directors on capacity allocation Help peer pillars refine and prioritize backlogs through shared frameworks (WSJF, capability/epic/story hierarchy) Collaborate with technology teams to provide clear direction on cross-cutting governance and tooling work Product Performance and Metric Tracking Use tools and data analytics to draw insights from team operational metrics — capability throughput, BAU volume, cycle time, intake patterns Build standardized dashboards providing leadership visibility into team operations across pillars Drive operational maturity by identifying patterns in metrics and proposing process improvements Test Case Definition and UAT Coordination Define test patterns and acceptance criteria standards used across the team's capabilities Participate in UAT for cross-cutting Product Operations work (intake forms, governance tools, frameworks) Stakeholder Management Manage stakeholder expectations across Pillar Directors, PMs, PAs, RTE, Program Manager, and senior leadership Identify and proactively include correct stakeholders in cross-pillar conversations and decisions Understand stakeholder needs and build effective relationships across a diverse audience Utilize effective communication methods, varying approach based on the stakeholder's role and concerns What success looks like in year 1 BAU intake process designed, deployed, and adopted across all four pillars with measurable reduction in disruption to transformation work Product practice toolkit fully built and used consistently by all pillars Standardized metrics dashboard providing leadership visibility into team operations Effective working relationship with the RTE, Program Manager, and peer Directors as a trusted operational partner Frameworks and governance that are seen as enabling, not bureaucratic, by the teams that use them Qualifications 8+ years product management experience, with demonstrated track record in horizontal/operational product roles Hands-on experience creating and implementing product operations tools, frameworks, governance models, and intake processes Strong SAFe Agile experience including PI Planning, capability management, WSJF prioritization, RoAM dependency tracking, and ART operations Proven ability to build credibility and drive adoption through influence rather than authority Experience standardizing product practice across multiple teams or domains Excellent written communication and documentation skills — frameworks need to be readable, usable, and adoptable Preferred qualifications SAFe certification (POPM, SA, or higher) Experience as a Product Operations leader at an enterprise SaaS, telecom, or infrastructure company Background designing intake governance for portfolios in active transformation Experience with portfolio management tools (Jira, Aha!, Productboard, or comparable) Experience with market, competitive, and customer analysis for product positioning Business case development experience for product investments Comfort with light-touch program management practices (RoAM, dependency tracking, status reporting) The targeted pay range for this position in the following location is / locations are: Canada - Toronto Office TRO : 154,000 - 232,000 CAD / Annual United States - Dallas Infomart Office DAI : 155,000 - 233,000 USD / Annual Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position. Equinix Benefits As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work. Employee Assistance Program: An Employee Assistance program is available to all employees. US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion. Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. We use artificial intelligence in our hiring process. Learn more here. This posting is a new position within our organization. Additional Locations: Dallas Infomart Office DAI