CRM Support Lead Analyst at Equifax in Atlanta, GA

CRM Support Lead Analyst Location: USA - Atlanta - One Atlantic Center Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you. The EquifaxUS Information Solutions (USIS) Sales Operations and Enablement team is looking for a Sales Systems Lead who thrives at the intersection of people and technology. In this role, you will become an expert in our global Salesforce instance and its integrated ecosystem, championing a seamless user experience by addressing complex data and process challenges. This is a front-line opportunity for a technical, business-savvy communicator who acts with a sense of urgency and excels at translating technical solutions into business success. What you’ll do: Champion the User:Elevate the daily experience for Sales, Service, Marketing, and Operations teams using Salesforce and integrated technologies within the USIS Business Unit. Solve the Root Cause:Go beyond the "quick fix" to identify underlying issues and partner with cross-functional teams to optimize systems, data integrity, and workflows. Enhance Experience & Improve Process:Participate in the design of solutions and lead change management efforts during design, testing, and implementation to ensure high end-user adoption. Bridge the Gap:Act as the primary liaison between business unit subject matter experts and technical teams to evaluate and escalate complex technical hurdles in an Agile environment. Deliver Excellence:Own the 24-hour Service Level Agreement (SLA), ensuring all stakeholders feel supported and heard. Analyze Performance:Utilize reporting tools to track issue trends, visualize progress, and turn support data into actionable system enhancements. Direct & Collaborate: Facilitate high-impact partnerships with technical leads to diagnose and remediate process inefficiencies, reducing downtime and optimizing workflow performance. Influence Leadership:Synthesize support themes and findings into concise updates for Sales Enablement leadership to help guide the strategic roadmap. What experience you’ll need: Bachelor’s degree or equivalent professional experience. High-touch experience in a corporate environment working in Operations, Sales, Finance, Marketing, or IT. Salesforce Certified Platform Administrator and/or Salesforce Certified Business Analyst. Proven experience in data governance or maintaining CRM data integrity. Demonstrated ability to coordinate meetings, gather feedback, and ensure clear communication between technical and non-technical teams. What could set you apart: Advanced Salesforce Expertise: Additional Salesforce Certifications (e.g., Platform App Builder or Advanced Admin). Tech Stack Proficiency: Hands-on experience with modern tools like Tableau, Google Workspace, Gainsight, Gong, LinkedIn Sales Navigator, or Demandbase. AI Proficiency: Use of AI (eg.  Gemini, Notebook LM) to optimize operations and team effectiveness. Customer Centric:Demonstrated ability to interact with, serve, and help people, similar to experience gained in customer-facing roles. We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference! Primary Location: USA-Atlanta-One-Atlantic-Center Function: Function - Sales Support Schedule: Full time