Description de l'emploi

ERP Senior FUNCTIONAL ANALYST – Materials & Warehouse Management

GENERAL OVERVIEW

Equans has established a global ERP Shared Line of Service (SLS), structured around two key platforms—SAP and Microsoft Dynamics. Its mission is to drive value from ERP systems by adopting new technologies, promoting best practices, and aligning with business goals.

SLS acts as a strategic partner to the business, offering leadership, governance, and a unified ERP roadmap. It fosters a global ERP community, sets security and operational standards, and ensures consistent programme and project oversight.

The service aims to boost productivity by sharing expertise, reducing duplication, and identifying opportunities for convergence and transformation.

It supports around 32,000 ERP users worldwide offering a wide range of functional and technical services.

Summary of the role

In this role, reporting to the AMS Lead, you will be part of a Level 2 Application Management Services (AMS) team within our newly established Romania IT Hub. You will be responsible for investigating and resolving complex system errors, configuration issues and transactional failures, while assisting with application changes and coordinating with the business to clarify functional requirements across a key SAP domain: Materials Management and Warehouse Management.

In addition, you will play a key role in supporting the AMS Lead to migrate SAP services from external providers to the in-house team, ensuring full alignment with global Equans standards.

You’ll be part of a skilled ERP team that supports career growth. We’re looking for someone with practical experience, a passion for quality, and strong collaboration skills to succeed in a fast-paced environment.

KEY METRICS OF THE ENVIRONMENT

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• SAP, MS Dynamics
• 32,000 ERP users
• 11 ERP landscapes
• 20,000+ tickets
• Europe, LATAM, Canada
• English, French, Spanish

Key Objectives & KPIs

• Service Quality and Compliance: Execute complex AMS tasks, incident resolution, and enhancements on time and to quality standards, while ensuring proper testing, documentation, and environment transport management. KPI Example: Incident Resolution SLA Compliance ≥ 90%.
• Business Stakeholder Satisfaction: Build strong, trust‑based relationships with Business Process Owners, Analysts, and key users by providing proactive communication, reliable support, and continuous improvement ideas. KPI Example: Stakeholder satisfaction rating — e.g., ≥ 4.2/5 average satisfaction score in quarterly feedback or service review surveys.
• Strengthen SAP Expertise: Actively grow and maintain SAP functional and technical knowledge by leveraging SAP Learning Hub and other relevant training platforms. KPI Example: Complete a minimum of 2 SAP Learning Hub courses or learning journeys per quarter.

KEY RESPONSIBILITIES

• Team Collaboration: Leads collaboration across the AMS function by guiding analysts across SAP domains and IT hubs, driving effective teamwork, fostering advanced knowledge sharing, and ensuring alignment across functional and technical streams
• Work Planning & Prioritisation: Executes assigned complex AMS tasks in line with prioritisation plans, delivering operational support and project activities on time while maintaining quality standards
• Business Relationships: Recognised as a trusted advisor who cultivates and sustains strong partnerships with Business Process Owners, Business Analysts, and key users, ensuring that IT services consistently align with and advance business needs
• Service Level Compliance: Drives adherence to service levels by managing high‑impact incidents and defects, ensuring rapid root‑cause resolution, and identifying opportunities for service improvements. Partners with Level 3 teams on complex technical challenges.
• Application Change Management: Leads the design, validation, and implementation of complex functional enhancements and project‑related configuration or process changes. Oversees testing cycles—including unit, integration, and NRT—and ensures robust documentation of functional specs, SOPs, and test artefacts. Validates transport strategies and ensures smooth deployment and post‑go‑live support.
• Operational Collaboration: Acts as the escalation point for Level 1 & 1.5 support teams, providing expert triage direction, knowledge transfer, and targeted training. Analyses incident trends to drive improvements in first‑line resolution and overall support efficiency.
• Vendor Case Management: Manages high‑priority vendor (Level 4) cases, ensuring clear documentation, proactive follow‑up, and effective escalation paths. Evaluates vendor recommendations and drives adoption of best-practice solutions.
• Continuous Learning & Development: Maintains advanced SAP expertise through continuous learning, while monitoring new features, industry trends, and emerging technologies to influence solution roadmaps

PROFILE

Academic background & Experience

• Educated to Degree level or equivalent with minimum 8 years’ experience in SAP functional domains
• Demonstrated success in performing similar ERP functional type roles within large and complex organizations

Behavioural Capabilities​

• Works effectively as part of a broader global team by building strong relationships, sharing knowledge openly, and promoting a culture of trust and cooperation to achieve common goals across functions and regions
• Excellent and effective communicator with strong inter-personal skills
• Good stakeholder management skills (multiple levels, multiple countries, multiple languages)
• Pro-active with high levels of energy, tenacity, and enthusiasm to deliver results
• Demonstrates accountability by taking ownership of issues and ensuring smooth, agreed handovers and takeovers to maintain continuity and clarity

Skills

• English speaking
• Strong analytical and problem-solving skills
• SAP S/4HANA certification
• Familiarity with ITIL principles
• ITSM tools (Service Now)

Why Join Us?

• Global Impact: Be part of a global transformation journey, shaping the future of ERP services across multiple regions
• Career Growth: Potential career paths may involve taking on greater responsibilities to deliver a broader range of services, playing a central role in S/4 transformation project delivery, or promotion to AMS domain lead or into service team management
• Supportive Culture: Join a team that values innovation, transparency, and continuous learning