EQ Bank→
Manager, Office Experience & Facilities at EQ Bank · Toronto
Skills
Job Description
Join a Challenger
Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.
How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.
Our company continues to grow, and today we serve more than 800,000 customers across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $142 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.
Purpose of the Job
This is a full‑time, 5-day on‑site role reporting to the Senior Director, Office Experience & Facilities. The Manager, Office Experience & Facilities is accountable for delivering a high‑quality, consistent workplace experience across the Bank’s Toronto headquarters and five regional offices. The role oversees office experience, facilities operations, space planning, health and safety, vendor management, and landlord relations to ensure each location operates safely, efficiently, and in alignment with the Bank’s service‑driven culture.
The position combines hospitality‑focused workplace leadership with hands‑on facilities management, regulatory compliance, and workplace strategy in a multi‑site environment. The ideal candidate brings strong AutoCAD capability, experience managing tenant‑landlord relationships, and working knowledge of LEED/WELL, accessible design, and occupational health and safety programs.
The Work!
Office Experience & Workplace Culture
Deliver a consistent, high‑quality office experience across corporate and regional office locations.
Oversee hospitality services, meeting room support, and workplace amenities to enable and enhance employee engagement and culture.
Develop and implement initiatives that enhance workplace culture, employee well‑being, and hybrid‑work effectiveness.
Lead communications related to office updates, service disruptions, and workplace initiatives across all sites.
Facilities Operations & Maintenance
Oversee day‑to‑day facilities operations, including maintenance programs and regulatory compliance activities.
Implement preventive and predictive maintenance plans to ensure reliability and safety.
Manage facilities service providers, contracts, service‑level agreements, and performance outcomes.
Develop and manage facilities operating and capital budgets, including forecasting and cost optimization across multiple locations.
Space Planning & Workplace Strategy
Use AutoCAD to maintain accurate floor plans, seating charts, and space allocation drawings.
Lead space planning activities, including test fits, occupancy planning, and hybrid‑workplace configurations.
Maintain up‑to‑date as‑built documentation and asset inventories for all office locations.
Tenant & Landlord Relations
Serve as the primary point of contact with landlords and property management teams for all offices.
Manage lease obligations, tenant improvements, and compliance with building requirements.
Support leasing activities from both tenant and landlord perspectives, including due diligence and space assessments.
Proactively address building‑related issues to maintain strong relationships and minimize operational disruptions.
Health, Safety & Security
Ensure compliance with occupational health and safety regulations, internal policies, and industry requirements.
Conduct regular safety inspections, risk assessments, and emergency preparedness drills across all sites.
Oversee building security operations, access control systems, and incident response procedures.
Partner with corporate security on physical security standards, fraud prevention considerations, and branch‑level risk mitigation.
Sustainability & Accessible Design
Support LEED‑ and WELL‑aligned initiatives and sustainability programs across office locations.
Ensure workplace design and operations comply with accessible design standards, including AODA requirements.
Implement environmentally responsible practices within office experience and facilities operations.
People Leadership
- Lead and manage a team of approximately 3–6 employees and contractors, providing direction, coaching, and performance management.
Let's Talk About You!
Post‑secondary education in Engineering, Architecture, Interior Design, Facilities Management, or a related discipline.
5–8 years of experience in facilities management, office experience, workplace operations, or property management, preferably within a multi‑site corporate or financial services environment.
3-4 years of strong experience in AutoCAD for space planning and technical drawing maintenance.
3-4 years of working knowledge of LEED, WELL, and sustainable building practices.
- Solid understanding of tenant–landlord relationships and commercial leasing from both perspectives.
Experience with occupational health and safety compliance and accessible design requirements.
Strong budgeting, vendor management, and project management capabilities.
Excellent communication, stakeholder‑management, and customer service skills.
Ability to manage multiple priorities across geographically dispersed office locations.
Hands‑on experience with facilities and workplace technology platforms, including ticketing systems, space management tools, AutoCAD, CMMS solutions, and an understanding of building automation systems which are landlord managed.
Experience implementing or supporting integrated ticketing and space management solutions to improve service delivery, reporting accuracy, and operational efficiency.
LEED Green Associate or WELL AP certification.
Professional facilities or workplace credentials (e.g., IFMA, BOMA, IWFM).
Experience supporting regulated industries such as banking, insurance, or financial services.
Familiarity with visitor management systems, hybrid‑workplace tools, and multi‑site office operations.
What we offer [For full-time permanent roles]
💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy and personal days
🖥 Virtual events to connect with your fellow colleagues
🎓 Professional development and comprehensive Career Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We can’t wait to get to know you!