Service Desk Analyst I (Req#1103) at ePlus inc. in Virginia Beach, VA

Summary: ePlus inc. is a technology solutions provider that values collaboration and innovation. They are seeking a Service Desk Analyst I responsible for providing Level 1 technical assistance to customers, troubleshooting issues, and ensuring timely resolution of problems. Responsibilities: - Provide excellent customer service to our customers, at all times - Respond to customer inquiries in person, electronically and via phone - Troubleshoot, problem solve and resolve customer issues - Document, track and monitor problems to ensure resolution in a timely manner - Work in a team environment and participate positively with the team - Update customers when issues are resolved - Update relevant issue tracking systems appropriately - Mentor and/or train Service Desk Analyst’s Required Qualifications: - High School diploma required - Working knowledge of fundamental operations of relevant software, hardware and other equipment - Knowledge of relevant call tracking applications; ServiceNow experience a plus - One year of Customer Service experience required - Strong verbal communication skills - Strong written communication skills - Must be motivated towards constantly improving their technical skills - Knowledgeable in use of MS Excel, Word, Outlook Preferred Qualifications: - Two years of Service Desk / Help Desk experience - An associate degree (minimum) - Any relevant IT certification Required Skills: ServiceNow, Customer Service Important Skills: MS Excel, MS Word, MS Outlook Nice-to-Have Skills: Technical Skills Improvement Benefits: 401(k) eligibility, Employee stock purchase program, Various paid time off benefits, such as vacation, sick time, and personal leave