Product Support Technician at Epiroc in Mackay, QLD

Epiroc is a leading global productivity partner for the mining and infrastructure industries. We develop and manufacture innovative equipment, consumables, and services for surface and underground mining, with a strong focus on automation, electrification, and sustainability.

We are currently seeking an experienced Drill Fitter to join our Mackay team. This role is ideal for a skilled technician looking to further develop their expertise in asset management and technical support within a world-class OEM environment.

About the Role

As a Drill Fitter, you will be responsible for delivering high-level technical support and ensuring optimal fleet performance across customer operations.

Key Responsibilities:

• Diagnose, fault-find, repair and service drill equipment across customer sites

• Provide advanced technical support and on-site training to customers

• Conduct root cause analysis and develop defect elimination programs

• Collaborate with customer maintenance planning teams to develop forecasts, task lists and maintenance instructions

• Facilitate and complete product upgrades as required

• Develop, implement and update Preventative Maintenance Plans

• Implement component life extension strategies

• Partner with Epiroc Engineering and customer teams to improve equipment availability and reliability

• Drive continuous improvement initiatives to reduce operating costs

• Ensure compliance with Epiroc and customer SHEQ requirements

• Build strong, long-term customer relationships

About You

To be successful in this role, you will have:

• Proven product knowledge and experience with Atlas Copco / Epiroc surface and underground drills (underground experience highly regarded)

• Heavy Mobile Equipment trade qualification (or equivalent)

• Strong diagnostic and troubleshooting skills

• A proactive, solutions-focused mindset

• Commitment to delivering exceptional customer service

• Ability to work under pressure in dynamic site environments

• Strong reporting and computer literacy skills

What We Offer

• Superannuation paid on all hours worked

• Company-paid Income Protection

• Paid parental leave for primary and non-primary carers

• Above-NES long service leave

• Service recognition awards

• Ongoing training, mentorship and global career development opportunities

• The opportunity to work with industry-leading equipment and technology

• Long-term job security with a globally established 145+ year organisation

At Epiroc, you'll be part of a dynamic, supportive and inclusive team with genuine opportunities for career progression on a global scale.

We are proud to be an equal opportunity employer and strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.

Join the Epiroc family and take the next step in your career.