CARE MANAGEMENT DISTRICT MANAGER

Location: Southfield, MI (Headquarters) – Minimal travel to EPIC Health clinic locations required
Employment Type: Full-Time
Schedule: 8:00 AM – 4:00 PM or 9:00 AM – 5:00 PM or 10:00 AM – 6:00 PM
Reports To: Director of Care Management

LEAD OPERATIONAL EXCELLENCE IN CARE MANAGEMENT

At EPIC Health, we're committed to delivering proactive, patient-centered care through innovative care management programs. We are seeking an experienced Care Management District Manager to oversee the operational performance, implementation, and continued success of our care management service lines across multiple clinics and districts.

This role partners closely with Business Administrators, Medical Directors, Clinical Leadership, Population Health, Revenue Cycle, Quality, Compliance, and Care Management Supervisors to ensure operational excellence, regulatory compliance, provider engagement, and strong financial and quality outcomes.

The District Manager oversees operations for programs including:

• Chronic Care Management (CCM)

• Principal Care Management (PCM)

• Advanced Primary Care Management (APCM)

• Transitional Care Management (TCM)

• Behavioral Health Integration (BHI)

• Collaborative Care Management (CoCM)

• Remote Patient Monitoring (RPM)

• Remote Therapeutic Monitoring (RTM)

• Other current and future CMS-approved care management programs

WHAT YOU'LL DO

OPERATIONAL LEADERSHIP

• Execute the strategic vision established by the Director of Care Management.

• Lead implementation and adoption of new care management programs, workflows, and operational initiatives.

• Coordinate implementation activities with clinic leadership and operational teams.

• Monitor implementation progress and resolve operational barriers.

• Provide feedback and recommendations to support continuous improvement.

OPERATIONS MANAGEMENT

• Ensure consistent execution of approved workflows, SOPs, and organizational policies.

• Conduct routine operational reviews to evaluate productivity, workflow compliance, patient engagement, and program performance.

• Monitor KPIs, KRIs, dashboards, and operational scorecards.

• Develop and implement corrective action plans to address operational gaps.

• Promote consistency and standardization across assigned clinics and districts.

PROVIDER & CLINIC ENGAGEMENT

• Build strong relationships with providers, Medical Directors, Business Administrators, Care Management Supervisors, and clinic leaders.

• Drive provider participation and engagement in care management programs.

• Support change management, workflow optimization, and operational coaching.

• Resolve issues affecting provider efficiency, patient access, and care coordination.

FINANCIAL & OPERATIONAL PERFORMANCE

• Drive achievement of operational, productivity, enrollment, reimbursement, and financial goals.

• Monitor documentation quality and revenue cycle performance.

• Identify opportunities to improve efficiency and optimize resources.

QUALITY, COMPLIANCE & RISK MANAGEMENT

• Support Quality Assurance (QA) and Quality Control (QC) initiatives.

• Conduct operational audits and monitor regulatory compliance.

• Develop corrective action plans for compliance and operational deficiencies.

• Escalate significant regulatory, operational, or patient safety concerns when appropriate.

LEADERSHIP & TEAM DEVELOPMENT

• Coach, mentor, and support Care Management Managers and operational leaders.

• Assist with onboarding, competency validation, leadership development, and continuing education.

• Foster a culture of accountability, collaboration, continuous improvement, and patient-centered care.

PERFORMANCE & TECHNOLOGY

• Monitor district performance against organizational goals and quality metrics.

• Conduct routine business reviews with clinic leadership.

• Support implementation of new technologies, EHR workflows, automation tools, dashboards, and patient registries.

• Assist with workflow validation, user acceptance testing (UAT), and technology adoption.

WHAT YOU BRING

REQUIRED QUALIFICATIONS

• Bachelor's degree in Healthcare Administration, Nursing, Business Administration, Public Health, or a related field.

• 5+ years of progressive healthcare operations leadership experience.

• Experience implementing and managing CMS care management programs.

• Experience in ambulatory care, value-based care, population health, or primary care operations.

• Strong knowledge of CMS reimbursement methodologies, quality reporting, and regulatory requirements.

PREFERRED QUALIFICATIONS

• Master's degree (MBA, MHA, MPH, MSN, or related field).

• Experience leading multi-site healthcare operations.

SKILLS & COMPETENCIES

• Healthcare operations leadership

• Population health and value-based care

• Financial and operational management

• Regulatory compliance

• Process improvement and change management

• Project management

• Healthcare analytics and strategic planning

• Leadership development and team coaching

• Cross-functional collaboration

• Excellent communication, analytical, and problem-solving skills

WHY JOIN EPIC HEALTH?

• Lead innovative care management programs that improve patient outcomes.

• Collaborate with executive leadership in a growing, value-based healthcare organization.

• Help shape operational strategy and drive meaningful organizational impact.

• Opportunities for professional growth and leadership development.

WHAT WE OFFER

• Competitive compensation

• Medical, Dental, and Vision Insurance

• 401(k) Retirement Plan

• Paid Time Off and Holiday Pay

• Professional development and advancement opportunities

• Supportive, collaborative, and mission-driven work environment

READY TO MAKE AN IMPACT?

If you're passionate about healthcare operations, value-based care, and leading high-performing teams, we'd love to hear from you.

Apply today and help shape the future of care management at EPIC Health.

Visit www.epichs.org to learn more.

Background checks are required for this role.