Data Center Technician at EOS IT Solutions in Ashburn, VA

Summary: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services. They are seeking a dedicated Data Center Technician to join their infrastructure engineering team, responsible for installing, servicing, and maintaining low voltage cabling systems while ensuring adherence to safety and quality standards. Responsibilities: - Install, service, and maintain low voltage category cabling and communications cabling - Pull cables, rack and stack equipment, and assist with cable management tasks within the infrastructure - Clean fiber and copper connections and perform basic troubleshooting - Follow Method of Procedure (MOP) and Change Method of Procedure (CMOP) guidelines - Operate work ticket systems and interfaces for infrastructure management - Read and validate port maps, and perform basic troubleshooting - Conduct power distribution and cable management tasks within the infrastructure - Coordinate with other team members to ensure efficient project and work order completion - Follow company procedures and safety regulations, providing necessary information to operations management - Complete necessary documentation in written and electronic formats according to company standards - Maintain equipment and supplies inventory as required - Respond to emergency situations during or after hours to resolve immediate client concerns and meet service level agreements (SLAs) - Escalate complex technical issues to senior team members as needed - Conduct Service Swaps of live networking devices - Attend meetings, workshops, training, and seminars to gather information required to perform job functions - Collaborate with team members to achieve performance targets established by leadership - Step in for the Lead Field Technician on a short-term basis, as needed - Suggest process improvements to enhance efficiency and service quality Required Qualifications: - Associate degree or certification in a technology services/technical discipline, or equivalent work experience - Experience in installing, servicing, and maintaining low voltage cable infrastructure systems - Ability to install, terminate, and test low voltage cables - Familiarity with industry standards including BICSI, ANSI, EIA/TIA, and local and National Electric Code - Strong customer/client service orientation with effective communication and interpersonal skills - Valid driver's license and ability to safely drive company vehicles - Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds - Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus - Three-dimensional vision, ability to judge distances and spatial relationships - Ability to identify colors and give and receive information through speaking and listening skills - Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms - Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend Preferred Qualifications: - Industry and manufacturer-specific certifications preferred (e.g., BICSI TECH, Corning TS-LAN500) Required Skills: Low voltage cable installation, Low voltage cable termination, Low voltage cable testing, Fiber optic cable handling, Copper cable handling, BICSI standards, ANSI standards, EIA/TIA standards, National Electric Code, Customer service